Manage accounts payable and accounts receivable processes, including invoicing, billing, and collections, to ensure timely payments and cash flow managementCoordinate project documentation, including permits, licenses, and insurance certificates, and ensure compliance with regulatory requirementsMaintain project files and records, including drawings, specifications, and change orders, to facilitate efficient project management and documentationProcess payroll for office staff and ensure compliance with payroll regulations and tax requirements

Conducted thorough risk assessments by verifying income and documentation.Facilitated loan application processes through outbound/inbound calls and customer support.Evaluated various income sources and documented all efforts in compliance with policies.Communicated appropriate loan terms, including interest rates, repayment schedules, and loan amounts, based on risk assessment and credit policies.Escalated issues to management and ensured adherence to established procedures

Provided exceptional customer service to clients, addressing inquiries, resolving issues, and offering solutions related to our products and services.Took inbound calls to assist customers with applying for loans opening and maintenance of any existing loan accounts.Educated customers on account features, benefits, and terms, helping them make informed decisionsabout their loan needs.

Received and reviewed customer orders for telecom services, such as internet and phone, ensuring accuracy and completeness of order details.Entered orders into the company's order management system, verifying customer information and service specifications.Coordinated with various departments, including sales, provisioning, billing, and customer service, to facilitate order fulfillment and ensure timely service activation for customers.Monitored order queues and workflows to track the progress of orders through the provisioning and activation process, providing regular updates to customers and internal stakeholders.Identified and addressed any issues or delays in order processing, collaborating with relevant teams to resolve problems and expedite order completion.Served as the primary point of contact for customers regarding order inquiries, status updates, and escalations, delivering prompt and responsive communication via phone and email.Addressed customer concerns or inquiries related to order status, service activation, billing inquiries, and technical support, providing timely resolution and exceptional customer service.