Evaluate patients’ needs and provides personalized solutionsImprove patient satisfaction by answering any questions and providing high-quality customer serviceAssist in maintaining, cleaning, and servicing exam equipmentAssist in the selection of appropriate lenses based on patient prescription needs, improving overall patient outcomes with their eyewear choices.Develop strong relationships with eye care professionals to promote collaborative care for patientsModel company culture, values, standards, and best operational practicesCoordinate staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patientsSupervise associates using constructive feedback and lead daily activitiesResolve escalated patient issues promptly and professionally, maintaining a positive brand reputation within the communityEnsure compliance with state licensing requirements and maintain accurate records and documentation