Lauren Beard Email & Phone Number

• Provide an in-depth understanding of Noonlight’s APIs to new and potential customers by creating tailored workflow diagrams for their individual use-cases• Hold multi-party and cross-functional teams accountable to projected timelines• Update internal stakeholders on progress of external companies’ integrations on a daily basis• Coordinate with Sales, Operations, and Engineering teams to prepare for successful integration launches• Constantly striving to improve users’ implementation outcomes, including launch speed, integration health, and user satisfaction.

Kailua-Kona, Hawaii, United States

• Point of contact and liaison for marketing opportunities on the Big Island to include visiting third party vendors to let them know of any specials Dolphin Discoveries is running to increase volume sales• Established and maintained company's online social media presence to expand customer base and reach• Promoted company by attending weekly Island Orientation briefings at multiple resorts and spoke to guests about excursions DD offered• Booked guests by phone and face-to-face via FareHarbor and answered questions they may have regarding excursions• Trained all new-hire reservationists, in person and virtually

Kailua-Kona, Hawaii, United States

• Active as an In House Marketer as well as a leader for the In House Marketing team• Booked owners and guests staying on property both by phone and face-to-face to offer them an opportunity for an owner update or sales presentation with one of our sales agents• Created an energetic work environment to promote job performance and production.•Assisted manager and co-workers in order to complete job requirements.• Created areas of opportunity that lead to increased production.• Relayed any information as needed to management to assist in performance and expectation issues.• Mentored co-workers and new hires to perform at max capacity.• Attended training and one-on-one coaching sessions.• Verified and followed the qualifications and guidelines for touring Shell and Wyndham owners, RCI owners, guests of owners, and renters.• Maintained department standards of production based on corporate expectations for penetration.

Austin, Texas, United States

• Coordinated officials, game times, and shift assignments to make sure everything is running on schedule with venue reservations• Promoted upcoming registration for sports and events, and pumped up happy hour locations/drink specials for after the games• Reporting/data entry at the end of night to include game summaries, money collected, social highlights, injuries/player issues if any, and headcount• Main point of contact for de-escalating any issues during game nights

Austin, Texas, United States

• Drove internal and external calls/meetings to set project expectations• Communicated with internal stakeholders to ensure on-time installations at all points of the process.• Oversaw the different stages of the installation process for multiple projects that occurred simultaneously.• Negotiated labor rates with field operations network and coordinated the delivery of equipment to arrive in advance for an on-time system installation.• Acted as liaison between Mood Media and a globally recognized name brand customer base, ensuring locations are installed according to customer expectations and Engineering designs.• Interacted and utilized the Engineering and Field Operation Department resources to maintain systems integrity and customers expectations.• Maintained multiple customer account databases, which are shared company-wide, so accuracy is imperative.• Interacted with clients remotely• Built scopes of work documentation for technicians to follow along occasional client site visits to monitor and review job progress.

Austin, Texas, United States

• Maintained 95%+ CSAT rating• Sold wireless and mobile phone plans with a 2-year contract to new and existing customers by creating new accounts or adding additional lines to existing accounts• Responsible for making sure employees stay up to date on the latest technologies in voice, data, and media entertainment via online trainings in order to better service customers.• Trained 1-2 new hires/month on daily floor and systems operations, and coached sales representatives on best practices by conducting one-on-one daily observations.

San Antonio, Texas, United States

• Supported Dr. Hajek with research on students’ perception of law enforcement. • Collected data via surveys on campus, and centralized responses into Microsoft Excel.• Assisted Dr. Kanso El-Ghori remotely by searching for scholarly articles while he was overseas in Qatar. • Accessed the university’s online databases (i.e. JSTOR and Sage) to acquire specific Communication articles.

Bachelors, Political Science And Government

Computer Software Engineering

Master'S Degree, Mass Communication/Media Studies

Master'S Degree