Roles have included working in Business Infrastructure and Change, Central Operations and Branch Standard Operating Model teams, delivering branch IT enhancements, cultural transformation activity and business standards, process and productivity improvements aimed at creating the premier specialist trade merchant of choice in the UK. Activities include: the operational implementation of updated PIN entry payment, upgraded PC and printing solutions, the introduction of hand held RF devices, sign on glass ePOD functionality, customer notifications and network and telephony enhancements to c.540 Wolseley UK trade branches. Current role includes the creation, maintenance, presentation and measurement of engaging and user friendly Standard Operating Procedures for Wolseley branches and businesses to produce a more professional, standardised and process compliant way of working.

Assisted central retail support function with Ceridian Dayforce HR payroll project implementation, hours modeling for stores and EAS / ESOS compliance

Fixed term contract. Role involved scoping a programme of work to maximise book stock integrity post stock take in Co-operative food stores. Report provided with recommendations for continuous improvement activity in logistics, store receiving, store stock management, financial reconciliation and cultural change management.

Role involved leading or working as part of a cross functional team delivering strategic and tactical end to end business initiatives impacting B&Q Commercial, Supply Chain, Logistics and Retail Operations. Included project management from capture of business requirements to sustainable delivery (including systems development and testing, trial, pilot rollout and success measurement) with particular focus on cultural change management aimed at delivering process simplification, productivity improvement and cost savings. Projects included:B&Q Bestsellers implementation (worth c£10 million sales per week, 11 million stock investment)Productivity improvements in store receiving and replenishment processesInventory reduction of £100 million from company stockholdingCreation and delivery of standardised company store stock management rituals and routines Creation and delivery of stock management training material for new and existing staffCreation and delivery of Inventory integrity reporting post HHT stock takeImplementation of Logistics delivery frequency reduction project Implementation of Double deck trailers into Logistics networkStore reverse logisticsAllocation system enhancementsRF Radio Frequency location management system introduction to stores and logistics sitesSAP F&R Forecasting and Replenishment rollouts to stores JDA Red Prarie Warehouse Management System rollout to stores

Key achievements:Delivery of Stock management training and support for Divisional Directors, Regional Managers and store management teams.Leadership of 6 regionally based trainers responsible for the rollout of SAP replenishment systems to 110 stores.

Key achievements:Successful opening of a new Mini Warehouse store. 7 managers and 110 staff recruited, inducted and trained.Trial of RF stock and location management systems leading to business wide implementation.Delivery of profit, sales, cost control, stock loss, customer service and employee engagement targets.

Seconded to Supply Chain Development as the Retail Operations subject matter expert on the SAP Customer Ordering project. Seconded to Commercial Decorative Category at Store Support Office, reporting to the Operations Director.Key achievements:Reflow of Wallpaper and Paint shops in 60 Warehouse stores (stores of 100,000sq. ft.+) delivering range integrity and 3% sales growth.Successful co-ordination of B&Q and vendor merchandising teams, equipment and POS development, store implementation sub-contractors.

Supercentre and Warehouse store manager in units with turnover between £3-29 million.Responsible for audit, health and safety, sales and profit, cost control, stock loss, team engagement and development.Experience included new store openings, closure and revamps.