Deepak Chavan Email & Phone Number

Mumbai, Maharashtra, India

• Leveraged Lean Six Sigma methodologies and 7 Quality Control (QC) tools to analyze denial trends, resulting in a substantial reduction in denial rates within the first year.• Utilized the 5 Whys technique for Root Cause Analysis (RCA), addressing systemic issues that resulted in a 20% decrease in denial rates attributed to preventable errors.• Managed a team of 5 Quality Analyst, overseeing their professional growth and guiding them to achieve a decent improvement in denial resolution timelines.• Played an integral role in the design and execution of Corrective and Preventive Action (CAPA) plans, resulting in better improvement in denial resolution timelines and overall operational efficiency.• Spearheaded the implementation of a robust Quality Management System (QMS), aligning processes with industry standards and enhancing overall operational efficiency.

Mohali District, Punjab, India

• Collaborated with stakeholders to integrate Total Quality Management (TQM) principles ensuring sustained excellence in denial management processes.• Championed Kaizen events, applying the principles of continuous process improvement, which led to a 15% reduction in recurring denials and streamlined processes.• Established and tracked KPIs, resulting in a 25% improvement in denial resolution timelines and enhanced overall revenue recovery.• Created comprehensive SIPOC (Suppliers, Inputs, Process, Outputs, Customers) diagrams, enhancing process visibility.

Navi Mumbai, Maharashtra, India

• Spearheaded denial management efforts, achieving a remarkable 25% reduction in denied claims within the first six months of tenure.• Led a team of 10 AR specialists, implementing targeted training initiatives that improved denial resolution efficiency by 30% and reduced the aging AR by 20%.• Developed and executed a comprehensive denial tracking system, resulting in a 40% increase in the identification of root causes and the implementation of preventative measures.• Introduced process enhancements that improved the first-pass resolution rate by 18%, subsequently accelerating revenue cycles and increasing cash flow.

Navi Mumbai, Maharashtra, India

• Managed a diverse portfolio of clients, consistently exceeding service targets by 15%, contributing to a 25% increase in client satisfaction scores.• Effectively resolved an average of 50 customer inquiries daily.Maintained a 95% customer issue resolution rate and enhancing overall customer experience.• Implemented a streamlined communication process, resulting in a 20% reduction in response time and contributing to a 30% decrease in customer wait times.• Conducted monthly performance assessments, identifying training needs and implementing tailored coaching programs, resulting in a 20% increase in agent productivity and efficiency.