Sultana Khan
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Sultana Khan Email & Phone Number

A dynamic professional with 9+ years of experience in Operations and social media activities, Process Excellence, Customer experience and E-Commerce Industry at YuktaMedia
Location: South Delhi, Delhi, India 5 work roles 2 schools
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Role
A dynamic professional with 9+ years of experience in Operations and social media activities, Process Excellence, Customer experience and E-Commerce Industry
Location
South Delhi, Delhi, India
Company size

Who is Sultana Khan? Overview

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Sultana Khan is listed as A dynamic professional with 9+ years of experience in Operations and social media activities, Process Excellence, Customer experience and E-Commerce Industry at YuktaMedia, a with 30 employees, based in South Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Sultana Khan.

Sultana Khan previously worked as Business Development Manager at Yuktamedia and Sales Professional at Yuktamedia. Sultana Khan holds Ba - Bachelor Of Arts, Literature from Delhi University.

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YuktaMedia

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Profile bio

About Sultana Khan

Experienced Leader with a demonstrated history of working in the internet industry. Skilled in Vendor Management, Market Research, Management, Online reputation management, and E-commerce. Strong professional graduated from Delhi University.Area of expertise:- Social Media- E-commerce- Vendor Management- Market Research Management- Online Reputation Management

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Sultana Khan's current company

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YuktaMedia
Yuktamedia
A dynamic professional with 9+ years of experience in Operations and social media activities, Process Excellence, Customer experience and E-Commerce Industry
india
Website
Employees
30
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5 roles

Sultana Khan work experience

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Business Development Manager

Current

Delhi, India

Dec 2023 - Present

Sales Professional

India

Dec 2023 - Mar 2024

Senior Business Analyst

Gurgaon, India

# Creating a detailed business analysis, outlining problems, opportunities and solutions for a business# Working on Social Media (Twitter, Facebook, LinkedIn, Instagram, Play store), CEO Escalation, Grievance Escalation and Consumer Court forum and maintaining reports for the same# Working with RCA team closely to solve their problems, understand adviser's problem/weakness and address them so that the team can meet the desired productivity# Working on reverse logistics cases to avoid social media escalations# Giving feedback about process performance to respective HODs and bringing them together to discuss issues, priorities and resources# Defining business requirements and reporting them back to stakeholders# Utilizing analytical ability to identify suspicious trends which are creating financial loss for the company, specifically around margin and fraud

Apr 2014 - Jan 2020

Business Delivery Coach

Indian Health Organization By Aetna

New Delhi Area, India

# Review customer orders and plan and coordinate delivery activities# Build positive and productive working relationships with customers for business growth# Analyze and troubleshoot delivery issues in a timely fashion# Oversee daily activities of delivery team and provide direction and guidance as needed# Ensure that team maintains high level of competence and operational excellence# Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals# Develop process improvements to achieve cost effectiveness and time saving

Jul 2012 - Apr 2014

Customer Service Representative

New Delhi Area, India

# Serves customers by providing product and service information and resolving product and service problems# Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution# Recommends potential products or services to management by collecting customer information and analyzing customer needs# Contributes to team effort by accomplishing related results as needed

May 2011 - Jul 2012
Team & coworkers

Colleagues at YuktaMedia

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2 education records

Sultana Khan education

FAQ

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What company does Sultana Khan work for?

Sultana Khan works for YuktaMedia.

What is Sultana Khan's role at YuktaMedia?

Sultana Khan is listed as A dynamic professional with 9+ years of experience in Operations and social media activities, Process Excellence, Customer experience and E-Commerce Industry at YuktaMedia.

Where is Sultana Khan based?

Sultana Khan is based in South Delhi, Delhi, India while working with YuktaMedia.

What companies has Sultana Khan worked for?

Sultana Khan has worked for Yuktamedia, Snapdeal, Indian Health Organization By Aetna, and Vcustomer.

Who are Sultana Khan's colleagues at YuktaMedia?

Sultana Khan's colleagues at YuktaMedia include Sakshi Mane, Bhagyashree Powar, Suresh C, Aieshwarya Karpe, and Mamta Choudhary.

How can I contact Sultana Khan?

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What schools did Sultana Khan attend?

Sultana Khan holds Ba - Bachelor Of Arts, Literature from Delhi University.

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