With over three years of professional experience as a business systems analyst, my core competencies lie in driving customer service excellence and spearheading revenue growth initiatives. At ZenBusiness, I was committed to a mission of empowering teams to deliver outstanding results that aligned with the company's purpose-driven culture. My expertise in using agile methodologies like retrospectives and sprint planning has enabled me to bring diverse perspectives and approaches that benefit our projects and clients.As a Business System Analyst, I thrived in optimizing business processes, ensuring a customer-focused approach remained at the forefront. My tenure as a Sales Manager was marked by a dedication to building results through a people-first mindset, significantly contributing to our sales revenue and growth. These experiences have honed my ability to not only lead but also collaborate effectively with cross-functional teams to achieve and exceed our business goals.