Prashant Hegde Email & Phone Number

• An ITIL V3 Foundation certified professional with nearly 10 years of experience in System Administration / IT Operations/ Incident Management / Infrastructure Management.• Currently associated with Ignis Technology Solutions, Bangalore as System Lead• Working knowledge of installation and configuration of Linux (Ubuntu and Red Hat) Windows (2003, 2012 R2) and managing User Account in Linux, AS400 and AD• Merit of creating EC2 Instance, backup using snapshot and manage buckets• Ensured proper training of representatives during upgradation of infrastructureInfrastructure ManagementTeam ManagementApplication MaintenanceIncident ManagementPatch ManagementCore Skills• Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performed other regular support activities to ensure effectiveness• Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation • Conducting meetings with the Project Manager as well as Onshore Management to discuss project implementation, resource requirements or issues/delays in completing the task• Monitor the IT infrastructure and application from monitoring tool and create incident as per alert triggers. Coordinate with different team for resolving the issue.• Provide first-line investigation and diagnosis of all Incidents and Service Requests• Assign unresolved Incidents to appropriate Tier 2 Support Group• Log all Incident/Service Request details. Track incident, ticket progress, get ETA from technical team. Update user when resolved.• Managing data centres over a large user base and maintaining data centre servers / backup operations for integration of new systems with the existing systems• Categorizing the Root Cause Analysis (RCA) findings with the fix type, viz., improving infrastructure, software patch/version, hardware requirement, and so on

Listed skills include Linux, Operating Systems, Amazon Web Services, Windows, and 9 others.