Kelsey Smith Email & Phone Number

Pratt, Kansas, United States

•Assisted with answering provider inquiries regarding preauthorization requirements and processes•Utilized various software applications such as CPSI, Active Fax, Athena, Excel, and Microsoft Word for data entry purposes for over 100 orders per day•Strategically identified opportunities for improvement within precertification processes and recommended solutions accordingly such as helping create a step by step instruction manual for imaging related orders. •Ensured compliance with all HIPAA regulations pertaining to protected health information

Oklahoma City, Oklahoma, United States

•Offered excellent customer service by helping to keep customer complaints to a minimum of 5 complaints per month. This was done by ensuring on time deliveries, resolving issues and answered queries at point of delivery•Ensured compliance with federal regulations governing transportation of hazardous materials•Prioritized urgent deliveries and optimized on-time delivery schedules of more than 16 stops per hour. This resulted in employee of the month honors in my first two months•Adhered to traffic laws while operating company vehicle according to DOT regulations. By doing so, I received a certification to operate a DOT regulated vehicle

Hays, Kansas, United States

•Collaborated in team meetings with doctors, psychologists and therapists to discuss case updates and patient treatment plans•Modeled effective positive behavioral interventions and positive reinforcement strategies for a staff of 10 •Utilized Applied Behavioral Analysis principles in daily instructional activities for an average of 30 children per day•Restrained violent or suicidal patients using approved verbal or physical techniques

Hays, Kansas, United States

•Developed and implemented strategies to increase customer satisfaction and loyalty, such as keeping detailed records of daily progress and promoting the loyalty rewards program by posting online and handing out flyers thus increasing revenue.•Demonstrated innovative and practical problem-solving skills in a fast-paced environment of 350-400 orders per day. •Maximized performance by mentoring a team of 13 associates and managing labor costs to 28% of revenue•Resolved customer complaints and issues promptly, maintaining a positive brand image.

Master Of Education - Med, Sport Management

Bachelor Of Science - Bs, Psychology

Activities and Societies: Member of National Society of Collegiate Scholars