Customer Service Representative
CurrentResponsibilities:Communicating with multiple departments within the company to ensure work request sand claims issues are processed or corrected as needed Meeting Aflac's renowned standards of call quality and efficiency while providing the most direct and wholesome call experience possible Accomplishments:Placed in team leadership within three months of leaving training as a Direct ContactTaking and de-escalating supervisor calls after 5pm Monday-Friday,Trained to handle Aflac Group's large VIP legacy accounts with in five months of leaving trainingReceipt of four Aflac honors and several Kudos calls from customers. Contact/Reference: Clifford Simmons (706-499-6618)