CX and sustainability leader with a successful history of driving results for top for-profit and nonprofit organizations worldwide.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
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Sustainability Program ManagerMicrosoftUnited States -
Self-EmployedUnited States
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Sustainability And Gtm LeadMetaUnited States -
Senior Sustainability Consultant And Program ManagerFreelance Sep 2023 - PresentI design and deliver bespoke organizational and outreach strategies, programs, and assets that help for-profit and nonprofit organizations drive the greatest impact at the lowest cost. Achievements: - Actively decarbonizing the supply chain of a FAANG organization by improving supplier sustainability performance assessments and piloting an internal carbon pricing initiative- Created a fundraising strategy and messaging framework for a nonprofit with a $5MM/year budget to improve environmental sustainability in NYC via circular communities- Helped a Philadelphia-based Executive Director plan a leadership workshop for her 100+ year old, nonprofit, conservation-oriented organization to reimagine their mission, purpose, and values- Created an outreach strategy for a nonprofit to secure community support for the creation of a greenbelt in an underserved, highly-polluted, urban community in southern California
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Senior Group Manager, Management Consulting With Esg/Sustainability And Gtm FocusConcentrix Catalyst Jul 2022 - Sep 2023Beaverton, Oregon, UsI designed, sold, and oversaw the delivery of CX and ESG/sustainability solutions for our B2B and B2C clients.Achievements: - Developed and led go-to-market for a corporate environmental sustainability strategic consulting practice within Concentrix Catalyst (a 7,000 person, global management consulting firm)- Was a member of the 12-person environmental sustainability leadership team at our parent company, Concentrix (a $7BL global CX firm)- Sold and directed the successful development of a greenhouse gas emission reporting dashboard for a 300,000+ person global services organization- Managed a team that helped a Fortune 50 technology company with B2B sales and marketing in the nonprofit sector- Mentored a biodiversity and sustainability enthusiast for the One Young World event in Belfast in October 2023- Was selected by the Concentrix senior executive team to receive a 'OneEarth Hero' award, an award that received nominations from across the organization - including procurement, real estate, sales, marketing, and business strategy -
Group Manager, Management Consulting With Esg/Sustainability And Gtm FocusConcentrix Catalyst Jan 2021 - Jul 2022Beaverton, Oregon, UsManaged marketing, sales, and ESG consulting teams. For example, I led a project team that helped a Fortune 50 education technology company improve their go-to-market strategy, process, and materials, so they could bring high-quality remote learning solutions to schools in Global South countries, such as Tunisia and Vietnam, during the COVID pandemic -
Senior Management Consultant With Esg/Sustainability And Gtm FocusConcentrix Catalyst May 2018 - Jan 2021Beaverton, Oregon, UsProvided hands-on management consulting (research, strategy, and services), improving marketing, sales, and ESG motions within Fortune 50 organizations.Achievements: - Created net new sub-site for Microsoft which highlighted their investments in environmental sustainability- Developed written and high-fidelity video case studies articulating the value of technology to nonprofit fundraising efforts -
Senior Cx ConsultantSelf-Employed Aug 2011 - May 2018CaRole: Provided a spectrum of consulting services for for- and not-for-profit organizations.Achievements:• Optimized a Google Ad Grant campaign for an education-oriented nonprofit which enabled them to reach more children and families in need• Led performance optimization of a $20-million-dollar-media-spend-per-month online advertising campaign for a Microsoft Azure• Oversaw brand safety strategy and management for Microsoft digital advertising, stewarding delivery for over $1BL of online advertising media spend for the organization• Developed and launched a $12MM digital advertising campaign for Microsoft Edge• Designed and conducted a fulfillment logistics RFI for Costco, enabling them to improve post-purchase experiences for customers -
Account DirectorDigital Remedy 2008 - 2011New York, UsRole: Provided team leadership, overall digital advertising strategy, relationship management, media planning/buying, and creative design for agency's marquee client, Alaska Airlines.Achievements: Increased client's media spend by 300% while maintaining a Return on Ad Spend (ROAS) 125% greater than the client's previous agency.Company: I worked for AdReady, a digital advertising agency that was later acquired by Digital Remedy. -
Account ExecutiveComscore, Inc. 2005 - 2008Reston, Va, UsRole: Prospected, presented and sold proprietary research software (SaaS) with data on the wireless consumer market to carriers, media content providers, advertising agencies, investment firms, and technology companies. Provided day-to-day account management for 30 clients.Achievements: Managed an average of $2,000,000 in revenue annually and drove a 200% increase in revenue year over year. Top regional salesperson in 2005, 2006 and 2007. Clients included: Amazon.com, T-Mobile, and Wunderman.Company: M:Metrics was a startup that quickly became the leading provider of market research on wireless/mobile for the industry. It was acquired by comScore in 2008. I worked for both entities. -
Strategic Account ManagerMicrosoft 2000 - 2003Redmond, Washington, UsRole: Provided day-to-day relationship and hands-on campaign management for premier advertisers on MSN.com. Created leading edge ad solutions for clients including custom site channels, content integration, targeted e-mail and MSN co-branded marketing solutions. Presented industry research to clients and internal teams.Achievements: Managed an average of $20,000,000 in campaigns per year with a 95% customer retention rate and drove a 100% increase in revenue year over year. Improved efficiency between the advertising sales, operations, finance and product teams as an account management lead. Clients included: BestBuy.com, Starbucks, and Nike.Company: MSN is a web portal and network of owned-and-operated websites. -
Junior Account ExecutiveInitiative 1996 - 1999New York, Ny, UsProvided traditional advertising media planning and account management for major media buying corporation that supported organizations like the Seattle Mariners.
Michelle S. Education Details
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University Of SussexSustainable Development -
University Of WashingtonPsychology
Frequently Asked Questions about Michelle S.
What company does Michelle S. work for?
Michelle S. works for Microsoft
What is Michelle S.'s role at the current company?
Michelle S.'s current role is Sustainability Program Manager.
What schools did Michelle S. attend?
Michelle S. attended University Of Sussex, University Of Washington.
Who are Michelle S.'s colleagues?
Michelle S.'s colleagues are S A, Valle Srieeshae, Amr Ehab, Tushar S., Selene Valdez, Aditya Sharma, Mike Desilver.
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