- Conduct quality assurance process on 25 to 40 Relationship Managers per week.- Collaborate in the data export team to compile bi-weekly and monthly reports of Relationship Manager performance for upper management.- Lead the insight team to compile issue findings about feature and SOP improvement suggestions for Shopee Live, Shopee Ads, Shopee Video, and other Shopee programs.- Present bi-weekly and monthly reports to upper management while ensuring the team workflow runs smoothly.- Actively involved in several ad hoc projects to propose ideas and solve problems to improve the accuracy, effectiveness, efficiency, and impact of the Quality Assurance team.

- Conducted quality assurance process on 15 to 25 Relationship Managers per week.- Led a project team to create issue categorization guideline for data sampling process.- Involved in a project to improve the quality assurance scoring system.

- Researched and analyzed 45 to 50 search engine evaluation projects per month.- Evaluated the relevance, accuracy, and usefulness of search engine results and advertisement.- Performed translation, transcription, localization, and proofreading tasks.

- Typed real-time transcription in seminars about entrepreneurship for people with disabilities.- Helped people with disabilities to understand the seminar discussions.

- Conducted research on 400+ statements from 100+ government officials about the digital economy, which included e-commerce, e-wallet, financial technology, and transportation network companies.- Assisted senior staff by providing research data reports.- Created weekly reports of the research data by using Microsoft Excel and NVivo 12 software.

- Reported six Ministry events by cooperating in a team of four interns.- Wrote news and contents to be published in the Ministry's Inspectorate General website.- Archived the Ministry's State Civil Apparatus Wealth Report in Microsoft Excel.