Alex Mcdonald Email & Phone Number

San Francisco Bay Area

• Guide Global Real Estate & Facilities (GREF) to identify, prioritize, profile, define, and manage key data elements that must be managed as mission-critical assets—including KPIs, metrics, dimensions, master data, and reference data.• Selected out of 130 people as the recipient of the 2023 Teleion Capability Recognition All Star of the Year Award in this role for overall combination of outstanding recognition, recognizing others, & client feedback. • Lead the remediation of 2,050+ data quality issues, improving 2 organization-wide applications' overall data quality scores 11-16%, while boosting KPIs to 97%+.• Promote a culture of data integrity by developing partnerships with 20+ executive sponsors, 65+ data owners, and 45+ stewards to encourage data integrity standards and guidelines; using these partnerships to create, develop, & implement the Data Stewardship Program.• Understand business requirements, translating them into actionable specifications including how data should be managed.• Implement data integrity performance and standards, while developing and implementing operating plans to achieve those standards via audits, automation and processes.• Work with lines of business to identify and solve data integrity and quality issues, recommend data quality improvement opportunities, and establish metrics for tracking performance of critical data elements.• Build Frameworks for Data Quality and Data Stewardship efforts.• Represent the team in discussions with technical and business stakeholders globally as a subject matter expert.• Responsible for end-to-end planning and implementation of GREF’s data management program to achieve and maintain the level of data quality required to support its business goals and objectives.• Co-lead Wellness & Community Subcommittees on Teleion's Culture Committee, organizing company-wide virtual events including Virtual Happy Hours, Summer, & Winter Wellness Challenges.

San Francisco, California, United States

• Owned the consumer line of business of Microsoft 365 C2C freelancer customer service support project; achieved a #1 ranking among partners on KPIs for 15/18 months, including record-breaking customer satisfaction & cost per incident.• Led and supervised 40+ pilots implementing new technology support areas, freelancer roles, experiments, and languages to the freelance model.• Drove end-to-end projects & processes to generate 100+ agent, product, customer, and behavioral insights.• Managed vendor relations, organized onboarding, and oversaw a team of 180+ multilingual customer support engineers while building an inclusive, diverse, & agile team.• Communicated updates, insights, key learnings, & actions taken to stakeholders, cross-functional teams, & leadership via 50+ presentations & newsletters.• Empowered social impact via targeted hiring of 30+ agents in 5+ countries, as well as climate change, gender-based, & COVID initiatives.• Analyzed 10+ dashboards to pull, gather, and evaluate performance through data and metrics; identified trends, opportunities, and risks for the business.• Created the first ever teams for consumer Microsoft support to leverage freelancers in 2 languages—Dutch & Hebrew.

San Francisco Bay Area

• Responsible for full-cycle project management; content organization; supervision of all logistics operations; risk management; financial management of programs; staff coordination.• Oversaw 25+ projects from high-demand clients with 1,000+ attendees.• Identified and booked 300+ speakers for 200+ events.• Owned all event logistics and onsite operations for 230+ events.• Managed $2.2M+ in budget, consistently coming in $60K+ under budget, with CX scores of 97%.• Led Slack integration, trainings, & content creation for a company of 60+ employees in 10+ countries.• Collaborated with domestic and foreign universities, companies, and industry leaders to creatively deliver effective educational experiences.• Supported development of company-wide pivot from in-person to virtual learning, including creation of Zoom guide for educational sessions.• Conducted interviews and reviews of potential employees, colleagues, programs, speakers, and providers.• Delivered results to key stakeholders at all levels while managing competing interests and deadlines.• Collaborated with domestic and foreign universities and faculty members to creatively deliver effective educational experiences.• Developed unique university programs in the form of study trip itineraries including company meetings, plant visits, entrepreneurship panels, academic seminars at local universities, and cultural experiences.• Ensured an outstanding planning and execution of Austral programs focusing on service excellence.• Cultivated meaningful relationships with local business communities in different industries.

Greater Seattle Area

• Managed, developed, and implemented 15+ thematic educational programs focusing on video game design, fashion design, and global citizenship.• Led complex cross-functional programs that adhered to strict deadlines, achieving higher customer retention and annual contract value.• Created, hosted, and reviewed events for 50-200 attendees; improved process efficiency and internal operations.• Worked independently and in collaboration with colleagues to constantly improve upon existing processes and internal operations• Recruited hosts to our network of homestay families while providing excellent levels of customer service and tact to meet both the needs of our homestay families and students.• Secured services and contractors for programs and events while constantly reviewing and analyzing their effectiveness

Greater Seattle Area

• Created unique marketing content for company’s website, brochures, social media, and email marketing campaigns, influencing a 50%+ revenue increase YoY from attendance.• Built gamification system for attracting net new attendees to the program, driving 10%+ increase in attendance. • Led groups of 5-100+ students through recreational and social activities throughout their stay • Grew network of homestay families while providing excellent levels of customer service and tact to meet both the needs of our homestay families and students.• Created, developed, and maintained several brands of social media on multiple platforms• Delivered administrative support developing and maintaining records, minute taking, email correspondence, and taking calls

Greater Seattle Area

• Provided outstanding levels of customer service while organizing event to go smoothly under tight timelines• Collaborated with event planners and clients while leading team members to deliver the best possible events to customers• Provided feedback to team on how to best improve various aspects of the business, including safety, staff, locations, equipment, and contractors• Responsible for unsupervised transportation, service, set up, and tear down for events

Ketchikan, Alaska

• Attended to intensive needs of special education students while upholding confidentiality• Worked cooperatively with assigned teachers to provide a productive learning environment• Organized and maintained files of student tests, scores, and behavior• Coordinated and facilitated communication between students and teachers

Gero, Japan

• Thrived as both an individual and cooperative team-teacher on projects and lesson plans to instruct and inspire Japanese students of English• Designed thematic curriculum and lesson plans for preschool and elementary school classes• Communicated respectfully through cultural and linguistic differences• Co-taught classes with Japanese teachers, as well as teaching classes unaccompanied

Forest Grove, Oregon

• Engaged in day-to-day operations of the mail room such as: taking calls, corresponding via e-mail, assisting customers, and administrative support.• Screened, sorted, and delivered mail across campus efficiently, with an emphasis on detail and organization• Trained and led new hires

Bachelor Of Arts (B.A.), Politics And Government

Minor in French. Mentor to First Year Seminar students. DJ at student radio station. Study Programs: • Winter term in Havana, Cuba, focus.

Study Abroad, French Studies