• Orchestrated the design and execution of a specialized primary care model catering to older adults.• Collaborated with IT teams to design a forward-looking risk stratification model, using diverse data points to improve patient outcomes.• Innovated and deployed technology solutions to bolster virtual care, including evaluation and integration of AI tools.• Led acquisition strategies for physician practices to bolster growth.• Innovated a software tool to optimize routing and scheduling, enhancing efficiency for providers on fieldwork.• Preserved commitment to direct patient care, emphasizing quality and engagement.

• Championed the quality and integrity of the virtual specialist network, offering peer-to-peer virtual consultations.• Oversaw platform modifications to elevate usability while upholding a rigorous standard for consultation quality and accessibility.

• Partner with internal and external leadership and stakeholders to, design and implement programs and products successfully nationally• Gather, document and model data to assess business trends• Restructure procedures through coordination with market leaders and operations to create and execute projects• Conduct thorough reviews of hiring operations to devise and deploy improvement strategies, facilitating consistent recruitment and retention• Revise existing programs and design new care model components to improve healthcare delivery

• Successful management of frail patients in the home setting• Leveraged on-site observation and personal interviews to identify team and individual strengths for over 20 providers• Drove operational improvements which resulted in improved efficiency and increased employee satisfaction• Developed team communications and information for national team meetings

• Provide clinical oversight to transform Emory Healthcare from fee-for-service to value-based care• Defined medical and administrative best practices by writing policies and procedures• Conceptualized plans to drive business development and build relationships• Applied continuous process improvement strategies to enhance case management, programs and clinical management• Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient engagement, patient care and provider relations• Recruited, hired and trained staff; providing direct supervision, ongoing staff development to over 20 employees