Lauren King Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

● Managed guest experience and satisfaction during the cruise.● Collaborated with the Sales/Groups department to create personalized onboard experiences for guests, based on their preferences and interests.● Coordinated a seamless and memorable experience for all guests.

● Collaborated with cross functional teams across multiple offices to effectively project manage tasks, build strong relationships and provide optimal sales support● Managed and oversaw CRM platforms to ensure accuracy and integrity with all customer booking details, in accordance with department guidelines.● Educated and coached customers on most suitable options for their needs, showcasing brand expertise and brand position as a world-class cruise option.● Assisted on multiple projects

● Assisted with managing customer relationships and making new reservations via multiple channels.● Consistently met and exceeded monthly and quarterly sales goals.● Maintained detailed passenger and itinerary records in CRM database for fellow sales agents, marketing and finance teams.● Managed high stress travel situations amidst COVID-19 pandemic with ease to meet stakeholder goals internally, cross-functionally, and externally.

Assisted patients with medical documents and billing inquiries

Miami, Florida, United States

Assisted guests with guests payments and confirmations

● Prospecting new clients to reach sales goals and consistently following up on prospective leads.● Built and nurtured 10+ client relationships at a time, exceeding sales goals.● Created, maintained and updated CRM databases of customer information and touch points, including relevant data for marketing teams.● Monitor competitors’ products/ services and create selling strategies alongside account managers and leadership.● Collaborated with marketing and finance departments to reach sales goals and assist clients.

Orlando, Florida Area

● Maintained updated knowledge of assets specific to the company’s needs.● Greeted guests and confirmed reservations.● Provided excellent customer service and attention to detail.● Maintained positive ongoing relationships.● Maintained high ethical standards and professionalism.

Greeted guests and provided exceptional service

Hospitality Management B.S., Hospitality Administration/Management

Advertising