Bill Phillips Email & Phone Number

Overall responsibility for all aspects of IT:- Hyper-V clustering, replication and backup- Server & Network Infrastructure- Telecom infrastructure- Disaster recovery planning- Physical Security & Surveillance- Network Security- IT & IT Security Policies and user training- IT Vendor & Contract Management- End user hardware & software

Greater Atlanta

Incident Response and Service Restoration with a Small Business FocusObsolescence Mitigation tailored for maximum result and minimum un-budgeted expenditureHardware and Software lifecycle consulting to reduce revenue impacting downtime

Atlanta

First Line Supervisory / Shift Manager over Turner helpdesk• Service Desk Management• Advanced Troubleshooting• Compilation & Creation - User, Technician, Process documentaion• Knowledge Management and Transfer• Critical Event triage, communications, resolution validation• Projects ---- Legal Retention UAT ---- Conversion to InfoBlox IPAM system - departmental training ---- Process and reporting - RSA SecurID inventory and replacement ---- Telecom process documentation ---- Process pilot - Service Desk ticket management ---- Process pilot - Deskside work assignment ---- International large file transfer documentation ---- Knowledge Transfer to new Service Desk - both local and on-location in Romania ---- Orphaned RSA soft token identification & recycling - Approximately $10k of inventory reclaimed

Atlanta

Technical Support Team Lead• Trained, Mentored and Advised junior techs• Managed on-site support ticket queue• Supported all internal companies - TNT, TBS, TCM, Cartoon Network - and other Turner Entertainment / Time Warner divisions as needed. • Provided cross platform hardware and software support

Atlanta

Primary Networked Applications Support for Turner Studios• Administered Winframe cluster and Novell ZEN deployed applications. • Created new application deployments• Troubleshot application delivery issues• Advised Turner Studios VPs on current and upcoming technology needs

Atlanta

Primary PC and Mac support for Turner Production and Turner Studios• Provided first line on-site support for user and network issues• Assured user systems could access Winframe based applications• Performed workstation and user application maintenance• Assisted Senior Engineer in ZENWorks rollout for Studios Production department• Later created and executed plan for removing ZEN dependencies from deployed Turner Studios PC configurations• Selected for Accelerated Exchange Server and NT support training

Western Pa And West Virginia

Sell, install, configure and maintain educational computing equipment (K-12) for the state of West Virginia and eight counties in Pennsylvania. Conduct and manage weekly, monthly and annual sales staff results via standardized reporting. Coach team to success.

Western Pa

Management training track for service center. Obtained HP Vectra and Netserver certifications.