Christopher Burke Email & Phone Number

Cambridge, MA, US

• Implemented ServiceNow modules for Incident Management, Change Management, and Service Catalog, tailored to organizational needs and best practices
• Automated manual processes using ServiceNow Flow Designer reducing task completion time by 40%
• Leveraged AWS services such as EC2, S3, and Lambda to architect scalable and resilient solutions
• Managed ServiceNow instances, including configuration, customization, and administration, ensuring high availability and reliability
• Collaborated with cross-functional teams to gather requirements, architect solutions, and deliver projects on schedule and within budget
• Conducted code reviews and provided technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous improvement

Brooklyn, NY, US

Brooklyn, NY, US

• Lead a cross-functional team of six in two locations (Brooklyn and Patchogue NY) ranging from entry-level programmers to senior administrators and collaborated with all functional areas
• In charge of all internal and external Enterprise Systems including Ellucian Colleague, Google Workspace, Instructure Canvas. Atlassian Bitbucket, and ImageNow Perceptive Content
• Responsible for all system releases into the production environment. Involving planning, deploying, testing, and release in Staging and Production environments. Delivery and deployment of all new featuresIn charge of.
• Work in tandem with IT leadership on strategic initiatives to continuously improve standards and policies
• Develops new and revised policies, procedures, and processes for functional areas for internal and external guidance. Adhere to new regulations and rules
• Ownership over deployment and migration of all Enterprise Systems databases

Brooklyn, NY, US

• Developed, maintained, and supported application programs and reports for administrative systems using Python, Java, C#, Envision Basic, and Crystal Reports
• Lead programmer in an integration project that saved the college more than $20,000 in consulting and custom programming costs
• Mentored junior programmers in computer science, programming methodologies, and best practices
• Improved the extract, transform, and load (ETL) time to the operational data store by 75%
• Created and co-presented two technical sessions at the national Ellucian Live Conference 2018
• Contributed expertise and recommendations on the use of software solutions

Brooklyn, NY, US

Garden City, NY, US

Masters, Computer & Information Science

Bs, Computer Information Systems