Christopher Burke Email & Phone Number

Cambridge, Ma, Us

• Implemented ServiceNow modules for Incident Management, Change Management, and Service Catalog, tailored to organizational needs and best practices• Automated manual processes using ServiceNow Flow Designer reducing task completion time by 40%• Leveraged AWS services such as EC2, S3, and Lambda to architect scalable and resilient solutions• Managed ServiceNow instances, including configuration, customization, and administration, ensuring high availability and reliability• Collaborated with cross-functional teams to gather requirements, architect solutions, and deliver projects on schedule and within budget• Conducted code reviews and provided technical guidance to junior engineers, fostering a culture of knowledge sharing and continuous improvement•Troubleshot and resolved complex technical issues, enhancing system stability and user satisfaction• Authored comprehensive technical documentation, including API references, user manuals, and system design documents, enhancing team understanding and project maintainability

Brooklyn, Ny, Us

Brooklyn, Ny, Us

• Lead a cross-functional team of six in two locations (Brooklyn and Patchogue NY) ranging from entry-level programmers to senior administrators and collaborated with all functional areas• In charge of all internal and external Enterprise Systems including Ellucian Colleague, Google Workspace, Instructure Canvas. Atlassian Bitbucket, and ImageNow Perceptive Content• Responsible for all system releases into the production environment. Involving planning, deploying, testing, and release in Staging and Production environments. Delivery and deployment of all new featuresIn charge of managing planned and unplanned outages and production activities that include external partners and vendors• Work in tandem with IT leadership on strategic initiatives to continuously improve standards and policies• Develops new and revised policies, procedures, and processes for functional areas for internal and external guidance. Adhere to new regulations and rules• Ownership over deployment and migration of all Enterprise Systems databases• Designed system architecture and conducted technical training sessions• Project management responsibilities on Enterprise Systems projects- involved requirements analysis, data and information flow analysis, tool and platform selection, system development, tests, and implementation• Provided weekly Executive Management updates and Change Management reports• Documented and evaluated all configuration and security for the Enterprise Resource Planning (ERP) system. Increased team documentation and communication• Strong business management skills. Coordinating activities with business groups and management• Create and maintain a contingency plan for disaster recovery and business continuity planning• Managed and deployed staff and student web portal, during the COVID-19 Pandemic• Develop and manage annual operating budgets for Enterprise Systems

Brooklyn, Ny, Us

• Developed, maintained, and supported application programs and reports for administrative systems using Python, Java, C#, Envision Basic, and Crystal Reports• Lead programmer in an integration project that saved the college more than $20,000 in consulting and custom programming costs• Mentored junior programmers in computer science, programming methodologies, and best practices• Improved the extract, transform, and load (ETL) time to the operational data store by 75%• Created and co-presented two technical sessions at the national Ellucian Live Conference 2018• Contributed expertise and recommendations on the use of software solutions• Managed concept-to-launch of a self-service web feature enabling real-time access to Financial Aid information which empowered students, enhanced counselor support, and improved transparency• Gathered and defined documentation to align technology, process, and business objectives• System Administrator for key production services including the operational data store, data warehouse, reporting services, and Microsoft SharePoint• Recognized the continuous need to monitor the operational data store and designed a custom software system to improve availability and reliability• Continuously analyze and determine the custom programming needs and oversee the development of solutions to improve department efficiencies

Brooklyn, Ny, Us

Garden City, Ny, Us

Masters, Computer & Information Science

Bs, Computer Information Systems