Mike Dixon Email and Phone Number
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Mike Dixon personal email
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I am passionate about the design and delivery of transformative service experiences. My research, teaching, coaching, and consulting efforts focus on helping others better understand and apply principles that allow them to create experiences. I can quickly connect with learners, both at the university level and boardroom, and evangelize the importance of engagement with experience design principles for personal and professional success. I am convinced that the world will be better lived with a deeper understanding of what it takes to create meaningful experiences. For the past 12+ years my time has been split between 1.) preparing for and delivering learning experiences at the university and executive levels, 2.) conducting service experience research at the highest levels of academia, 3.) consulting professionals to translate strategic vision into tactical actions, and 4.) coaching and mentoring direct reports, professionals, and students in career development efforts.
Utah State University - Jon M. Huntsman School Of Business
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Director Of The Shingo Student CenterUtah State University - Jon M. Huntsman School Of BusinessLogan, Ut, Us
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Associate Professor Of Operations ManagementUtah State University - Jon M. Huntsman School Of Business Jul 2019 - PresentLogan, UtTenured faculty, award winning teacher and mentor, curriculum development and learning experience designer
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Trading Post DirectorCrossroads Of The West Council, Bsa Jun 2023 - Aug 2023Camp Loll, Near Yellowstone National ParkAs part of a staff of 70+, I helped create weekly programs inviting 250+ participants per week to experience camp magic. I was tasked with designing and delivering the retail experience of the trading post (small convenience store) and managed all retail tasks including inventory management, cash handling, and retail design. -
Assistant Professor Of Operations ManagementJon M. Huntsman School Of Business Jun 2017 - Jul 2019Logan, Ut
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Assistant Professor Of Operations ManagementIvey Business School Jul 2015 - Jul 2017I taught Operations Management to undergraduates and Service Management to MBA and undergraduates. -
Assistant ProfessorNaval Postgraduate School Aug 2011 - Aug 2015Monterey, CaI taught managerial statistics and continued research on service design of sequences and F/A 18 flight schedules. -
Phd CandidateCornell University Aug 2007 - May 2011I studied and researched service operations management at the Hotel School at Cornell University. My focus was on identifying and optimizing operational efficiencies within the service industry using empirical research methods. -
Risk ManagerAmerican Express May 2006 - Aug 2007I was a member of the Analytics and Customer Insights team with Risk Management for Traveler's Cheques and Prepaid Services (TCPS) within American Express. I used a variety of analytical tools to identify, quantify, and prevent potential risks (losses) to the business. Specificaly, my role was to head the analysis on research done to prevent debit balances (overspend) on prepaid products. This analysis included identifying fraudulent behavior and operational gaps that could lead to overspend.My analysis allowed me to utilize skills such as SQL, SAS, and VBA programming as well as project management and statistical skills. -
Project AnalystAmerican Express Jun 2005 - May 2006- Quantified customer service impacts of various service engineering quality initiatives- Reduced work time by automating customer commentary analysis/reporting using advanced Excel tools- Facilitated a potential improvement in customer satisfaction scores by identifying the optimal number of days that a survey should be sent after a new account is created - Increased the understanding of customer satisfaction by researching and creating a new definition for delays in the instant card approval process- Categorized and helped reduce the number of survey questions using advanced multivariate statistics- Identified potential problems in a new phone survey by creating detailed process maps- Verified the root cause of customer dissatisfaction of phone reps using Six Sigma methodology- Audited a random sample of customer commentary analysis results and identified possible weak points in methodology
Mike Dixon Skills
Mike Dixon Education Details
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Operations Management
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Hospitality Administration/Management -
General Studies
Frequently Asked Questions about Mike Dixon
What company does Mike Dixon work for?
Mike Dixon works for Utah State University - Jon M. Huntsman School Of Business
What is Mike Dixon's role at the current company?
Mike Dixon's current role is Director Of The Shingo Student Center.
What is Mike Dixon's email address?
Mike Dixon's email address is mj****@****ell.edu
What schools did Mike Dixon attend?
Mike Dixon attended Cornell University, The College Of Extraordinary Experiences, University Of Utah - David Eccles School Of Business, Utah Valley University, Weber State University.
What skills is Mike Dixon known for?
Mike Dixon has skills like Statistics, Analysis, Six Sigma, Data Analysis, Leadership, Analytics, Project Management, Sas, Risk Management, Management, Program Management, Research.
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