Harpreet Kaur Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas Area

Responsible for the overall management and direction of the training team and program supporting PROS B2B Commerce solutions to ensure customers, partners, and employees are equipped with the knowledge and skills needed to drive value from PROS solutions • Build, develop, and manage a team of trainers and instructional designers• Oversee new course creation and existing course updates and track, measure, and report training results and learning impact• Collaborate with Sales and Customer Success Managers to meet expected training consumption and proficiency levels within customer base• Develop and oversee budget; set and manage course pricing and strategy• Manage course schedules and requests for instructor led sessions (at PROS location and customer/partner sites)

Houston, Texas Area

• Part of the PROS Professional Services Travel team that is responsible for providing change management consulting solutions ranging from business transformation activities such as organization design, business process design, system/process health checks/audits and providing training solutions for effective implementation of PROS revenue management products.• Being a new team, responsible for defining processes and bringing structure and consistency to existing consulting and training offerings.• Involved in capability development within Professional Services team by starting Training Community of Practice to provide a platform to different learning and development and content teams to share best practices and brainstorm on ways to improve offerings.

Houston, Texas

• Worked with various organizational functions to identify requirements for learning and performance support.• Designed solutions to address the identified learning needs and get a buy-in from key stakeholders on the proposed solutions (classroom or online).• Managed the entire project life cycle through learning solution implementation. • Managed resources, efforts, risks and budgets and collaborated with other functions (Design, Web, and Media) to ensure effective delivery of learning solutions.• Led efforts to continuously improve upon the process and efficiencies. • Managed day-to-day project activities, \keeping stakeholders informed of project status, resolving team problems/issues, managing budget and effort.

Houston, Texas Area

Part of the core team that established the first Regional Learning Center for Emirates Airlines in Americas region. The responsibilities include managing gap analysis and skill development of the workforce that is critical to airport operations, customer service, and regulatory compliance. Involved in design, development, and delivery of learning programs across a range of competencies across new hires to middle management. Certified in Instructional Techniques from IATA (International Air Transport Association).

Atlanta, Ga

Led and managed Content and Knowledge Management projects across different industries and geographies. Provided advisory and consulting services to HR client teams on large-scale business transformation projects. Led cross-functional and global content development teams. Expertise in creating content management strategies and implementation plans. Helped build capability within the organization by coaching and mentoring. Experience in competency model design and competency mapping and recruitment process for internal teams.

New Delhi Area, India

Led medium to complex level of Learning and Development projects for multiple clients across different industries. Played an active and key role in gap identification, learning solution design, and learning product development. Designed innovative and creative solutions that were appreciated by clients and won a Brandon Hall Gold award. Designed and developed all types of learning products ranging from workshops to virtual to classroom or self-paced, scenario-based elearning.

New Delhi Area, India

As an Instructional Designer, worked extensively on designing, developing, and implementing different learning products with high focus on scenario-based simulation elearning and CBTs.