Heidi Schultz Email & Phone Number

Pittsburgh, Pennsylvania

• Built and implemented new workflows for CI and GSX clients, metrics, tools and timelines to ensure seamless transition and to avoid impact to client performance and revenue
• Prepared and Published reports for cross-functional teams to show Quality Assurance and Revenue impact on Clients
• Established dashboards and quarterly tracking metrics with quarterly forecasts and Year-over-Year, Quarter-over-Quarter comparisons to ensure alignment with deliverables and improvements at expected rate and to.
• Analyzed sales data, performed case study to evaluate potential performance and revenue impact of changes made to client data and shared with project stakeholders
• Created operator training materials and co-hosted training classes for operators, generated Standard Operating Procedures (SOP).
• Interviewed and supervised daily tasks for 15 operators for domestic and international clients

Celebration, FL

• Served as the Subject Matter Unification Expert responsible for training team members in unification and name consolidation while generating Standard Operating Procedures (SOP) detailing job duties for Channel.
• Responsible for daily reviewing and updating retailer and manufacturer brands
• Reviewed and updated unification issues to assure data accuracy and quality
• Wrote, edited and maintained SQL Scripts for system automation
• Partnered with engineering to help guide on making improvements to system and tool sets.

Orlando, Florida Area

• Supported Sales Team with the ongoing management of maintaining sales event logs and management of eligibility, provided business leads, analysis and reconciliation of all commission reports
• Created, maintained and updated Microsoft Access database, increasing productivity by 50%.
• Assigned eligible Medicaid members to Primary Care Physician (PCP), validated incoming claims and ensured accurate payments, maintained system tools and reported related issues.

Baltimore, Maryland Area

• ETS and ACT develops, administers and scores tests — including theTOEFL® and TOEIC® tests, the GRE® General and Subject Tests and The Praxis Series™ assessments. Also conduct educational research, analysis and policy.
• Administer qualifying exams for PRAXIS (teacher certification), ABIM (physician certification) and MCAT (Medical College Admission)
• Monitor time keeping, enforce security protocols, and maintain accurate records.
• Supervising other Proctor in room.

Columbia, MD

• Responsible for validating and approving enrollment applications of provider.
• Research, download and update information of providers on Common Extract Database (CEDB), Provider Administration & Reimbursement Summary (PA&R) and National Practitioner Data Bank (NPDB)
• Ensured timely delivery of contractual documents, welcome packages, fee schedules, manuals and provider directories.
• Support NCQA, state regulations and department goals by daily monitoring of work volumes and coordinating activities with other company departments to assure compliance with standards

Business Administration And Management

Communications Science

Diploma (Abitur), Mathematics And Physics

Associate'S Degree, Business & Aviation Management