Mike Hull Email & Phone Number

Used overall technical knowledge for a wide variety of daily troubleshooting & set up scenarios including Mac OS, iOS, Windows (XP & above), Microsoft Exchange, Linux, Android and networking. One of my primary responsibilities is to continually share product knowledge among my fellow team members while also staying current on the latest product improvements and developments. The Genius position requires you to mentor all employees and help guide their career development. Accustomed to working with higher end clientele with high expectations and limited time & resources. Explaining complex as well as simple concepts to large and small groups with varying technical knowledge and skill sets.

Helping visitors get more out of Apple products by sharing knowledge and providing exceptional customer service. As a Family Room Technician, one of your main responsibilities is helping customers learn to utilize and understand their device. It is my primary responsibility to diagnose problems and provide appropriate solutions. Some of these issues range from broken displays, and in-depth software issues. The products affected by this range from iPods, iPhones, iPads, and Mac’s. This position requires high attention to detail, multitasking, and having a great deal of product knowledge all while being a good steward of the Apple brand.

File NOTAMs with the FCC and close them upon correction or repair in accordance with federal requirements. Routinely open and close trouble tickets and vendor work tickets to record and monitor on-site activities. This includes regular inspections, repairs and maintenance of compound, structure and customer equipment. This work includes ensuring that all Crown Castle policies are adhered to while on-site. Additionally calls are also received, recorded and managed from local police and fire personnel to address site security issues as well as periodic safety inspections. As a NOC Operator, I also speak daily with landowners and work to resolve a variety of their concerns and questions. Another daily responsibility is troubleshooting lighting controllers such as Optos, Digis and Harks. Furthermore, I also strive to accurately edit and submit reports to track NOC activities and open site issues. In support of Crown Castle’s Australian operations, most of these tasks are also completed after normal business hours to ensure 24 hour monitoring of those sites as well.

As a Table Games dealer at The Meadows I am responsible for confirming my starting funds and my closing funds while managing the game with fairness and accuracy. I am also responsible for following all casino procedures and state regulations. Additionally I am also tasked with ensuring a satisfying customer experience to create repeat business.

Conducted customer service and sales calls to actively ensure a consistently positive customer experience. Effectively performed diagnostic analysis and troubleshooting on remote telecom equipment. This included wireless Internet routers, Motorola set-top boxes, Optical Network Terminals, Network Interface Devices and traditional landline phones. These services were delivered via fiber-optic cable or copper lines. These calls were conducted using Avaya Call Agent. Periodically this system would require service and repair, which I would perform as well. This role required me to provide customers with the information needed to help them better understand and appreciate the various Verizon solutions and pricing plans. These products included high-speed Internet service, Direct TV, FiOS and various telephony packages. While serving in this role, I routinely met or exceeded monthly customer satisfaction and sales goals.