James Baer Email & Phone Number

Colorado

Denver

Highlands Ranch

• Effectively communicate between the customer, technician, parts department, and warranty company in an efficient manner.• Accurately develop estimates, calculate customer's payment, and negotiate with the warranty company. • Maintained and increased customer rapport by maintaining professional contact, clarifying estimates and expected return of vehicle.• Regularly analyze vehicle maintenance records, examine service schedules, and clarify problems.• Prepare repair orders by entering symptoms and problems into service database (ASR).• Knowledge of principles and processes for providing quality, professional customer service. • Organized and prioritized work.

• Surpassed expectations and expressed initiative by developing tequila and beer knowledge.• Resilient work ethic demonstrated through my willingness to work anytime.• Exhibited excellent communication skills between customers and co-workers.• Able to resolve conflict and discuss issue at hand. • Established and maintained interpersonal relationships with customers and other employees.• Always expressed myself with contagious enthusiasm and a high energy level.

Bachelor'S Degree, Business Administration Emphasis In Management

Activities and Societies: International Ambassador Club Y.E.S. (Youth for Environment and Sustainability)My years at UNC were spent.

International Economics & Project Management, International Business

Throughout the summer program I actively engaged myself with the entire class and the ISM community. I created and presented a video.