Oversaw and assumed responsibility for each membership assignedCultivated and maintained deep, meaningful relationships with members through regular and personalized communicationCollaborated seamlessly with internal teams and external partners, including physicians and healthcare facilities, to facilitate smooth and efficient care coordinationUtilized research and analytical skills to stay abreast of the latest medical developments and treatment optionsWorked closely with the Research department to provide members with up-to-date and accurate informationApproached role with a creative mindset, constantly thinking about innovative strategies to enhance the member experienceDemonstrated commitment to excellence and proactive approach, resulting in positive impacts and improved outcomes for members

Implemented a process improvement initiative resulting in over 50% increased efficiency by consolidating disparate work streams into a single procedure, showcasing strong analytical and problem-solving skills.Co-led a team of 4 Program Coordinators and 20+ indirect reports, demonstrating leadership and team management abilities in a collaborative environment.Managed day-to-day operations of a program servicing 100+ participants, including executing operational initiatives, managing financial budgets, and fostering positive stakeholder relationships, highlighting organizational and communication skills.Established and maintained community relationships with local organizations, resulting in additional revenue through partnerships, demonstrating strong networking and partnership-building skills.

Solidified branding and social media strategy, managing the digital community, including online membership holdersCreated and executed social media strategy, increasing followers by 51 peopleConducted web design and wrote/published blogs for the companySolidified visual identity and produced content, leading to a 177% increase in social media engagementIncreased paid membership directory by 10%

Created a metrics-driven plan to assess patient satisfaction, resulting in a 60% increase in brand awareness and raising the Google rating from 2.5 to 3.7.Led an interdisciplinary team to enhance access to care, improve customer and provider experience, and mitigate financial losses for medically unnecessary hospitalizations.Coordinated strategies to safely discharge over 200 patients on schedule and under budget, managing cases accounting for over $1 million in revenue.Contributed to the Marketing Team’s public relations efforts by attending over 20 health fairs, vetting potential recruits, and expanding the organization's network of community partners by adding an additional 15+ vendors to the resource list.Served as a direct point of contact for large corporate clients, consistently achieving high ratings for outstanding service and productivity, 100-150% higher than team targets.

*Travel Social Work Assignment through AMN HealthCare*Developed criteria to prioritize patients with the highest medical necessity during the COVID-19 pandemic, demonstrating strategic thinking and problem-solving skills in a high-pressure environmentManaged large, complex insurance cases with $10K annual premiums, showcasing expertise in handling intricate financial and healthcare scenariosProvided training to new case managers and team members on successful strategies for closing large premium cases, highlighting leadership and mentoring abilitiesFacilitated communication between hospitals, skilled nursing facilities, and community-based organizations, demonstrating strong interpersonal and coordination skills to ensure effective treatment plan implementation

Travel Social Work AssignmentDeveloped and facilitated alternate care pathways for patients not meeting admission medical necessityLed case conferences, collaborating with stakeholders to implement strategic case management plansCreated interventions for 500+ patients lacking resources for a safe discharge, resulting in a 22% decrease in social admissions to the hospital

Key Contribution: Independently responsible for entire Case Management Department of 900 bed hospital, including Adult and Pediatric ERs, Critical Care Hospital, Adult Hospital, Blair E Batson Hospital, and Wiser Women’s Hospital during the graveyard 7P-7A shift. Developed and implemented processes to improve operational success of the UMMC Emergency Departments resulting in a 15% increase in Social Worker productivity Consistently acknowledged by management for exceeding expectations, providing excellent patient care and team support, and being a strong patient and team advocate

Key Contribution: Managed cases of 200+ terminally ill patients collaborating closely with interdisciplinary team to establish, monitor, document, and update plan of care. ● Provided emotional and practical support to patients and families of varying socioeconomical statuses in diverse residential and facility settings. Regularly conducted thorough assessments and assisted with utilizing governmental, private, and community programs. ● Supervised Social Service department compromised of 2 Social Workers and 12+ volunteers