Senior Fraud Deterrence Analyst
Prioritize escalations and requests for information from customers, Analysts, and various business partners to mitigate reputational risk and monetary loss.• Act on escalated case(s) effectively by ensuring recommended actions are recorded, appropriate systems have been updated and required documentation is logged within multiple case management system(s).• Review and action multiple mailbox requests on Microsoft Outlook to urgently assist other business lines• Support the change process for any implementations, along with management, to ensure daily huddles arebeing conducted with proper communication for the team• Proactively looking for opportunities to maintain/exceed customer expectations by providing updates and recommendations after holistically reviewing account activity• Manage and review various payment services/transactions such as Wires, EFT, and EMT on both national and international platforms• Implemented excel based tool to reduce processing time and manual inputs.10 min saved from a single case review. Theoretical cost savings of $60k each year from a team of 10
