Rae Sharp Email & Phone Number

Smyrna, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, Us

Perform job and task analysis to document job requirements and objectives. Develop and update job descriptions and job specifications. Prepare recruitment materials and post jobs to appropriate job boards and hiring outlets. Advertise job openings, review resumes, interview candidates and work with hiring managers to find the right fit. Find, screen and attract applicants for open positions.

Atlanta, Georgia, Us

Pro-actively implemented strategies to increase client satisfaction and retention while promoting cohesive team efforts to ensure the company delivered the highest level of customer service. Developed relationship strategies and programs that produced business value and favorable client experiences.Acted as a liaison between clients, the operations department, and the management team.Ownership of client’s issues and follow-up issues through to resolution.Continuously evaluate and identify opportunities to drive process improvements that positively impact the clients experience.Detailed documentation of internal and external interactions.Adhere to and manage the approved customer service operating budget.Increased portfolio accounts via strong alignment with existing clients.

Atlanta, Ga, Us

Analyze customer processing requirements and provide consultation on complex projects. Manage three of the top 5 revenue generating accounts in the company portfolio. Have forged influential client and interdepartmental relationships to consistently deliver exceptional service. Through research and analysis, significantly reduced a client’s operating expenses with savings exceeding $100k annually in postage fees. Mentor team members.

Atlanta, Georgia, Us

Client-centric liaison with amazing customer and vendor relationships.Acting director of hospitality channel managing interdepartmental team members. Proactive with a proven track record. Overhauling waste profiles decreasing client expenses while positively impacting eco footprint diverting 30% of waste stream to recycle. Monthly savings averaging $50k for global hospitality company’s North American locations.

Norcross, Ga, Us

Various levels of communication, collaborating to onboard waste reduction programs. Lead - 3 person team, successfully launched a national front-of-house recycling program. Project completed 7 months ahead of schedule. Educating clients with initiative yielding on average 12% savings per bill.

Norcross, Ga, Us

Supervised day-to-day waste and recycling logistics owning upward of twenty-six accounts. Drafted departmental comprehensive process and procedures guideline. Successfully handled daily average of 75-100 customer service requests. Managed strategic planning for multiple special projects.

Norcross, Ga, Us

Dispatched customer calls through call center. Covered all aspects of the service cycle, from creation of a service request, dispatching, confirmation of work performed, to follow up. Trained and developed call center staff.