Shelly Smith Email & Phone Number

Alta Loma, Ca

Remote

Delivering exceptional services as an account services consultant manager. Exceed client’s expectations through provision of email and phone support. Meet business requirements of client and provide valuable input to resolve their pain points, resulting in improving customer satisfaction. Streamline routine business operations by improving internal efficiencies through coordination with HR Executives. Generate revenue by upselling products and increasing annual fees.♦Deliver exceptional support to customers through effective management of applicant tracking software which enables candidates to seek jobs and recruiters to seek candidates.♦Devise technical solutions for clients, design training materials, and demonstrate new/existing products, while acting as a liaison between our Product Management and Engineering teams.♦Succeed in identifying, troubleshooting, and resolving issues encountered by users.Implement new user interface to streamline the application process for the candidate and the hiring process from the recruiter's perspective.♦Oversee the accounts of more than 25 clients concurrently and cultivate client alliances based on trust and rapport.

Las Vegas, Nevada Area

Served as a Senior Manager of Resort Services Operations (2011 – 2012) and Senior Manager of VIP Services (2010 – 2011). Drove all aspects of resort services operations, which entailed developing standard operating procedures, recruiting personnel, and managing a preferred vendor program. Exemplified analytical abilities on a daily basis by analyzing business flow and implementing prompt resolutions to guest issues. Maintained a professional demeanor while coordinating guest arrival/departure experiences. Recruited personnel for two key departments.Oversaw a grand opening event comprised of up to 1,500 guests, including celebrities and political figures. Spearheaded the successful merger of VIP Services and Concierge departments into Resort Services. Established VIP Services and Registration departments and consistently attained 5-star expectations. Consistently demonstrated strategic planning abilities by brainstorming revenue growth measures, defining existing strategies, and overseeing vendor contracts.

Las Vegas, Nevada Area

Architected an effective loyalty program and substantially increased sales by hundreds of thousands of dollars through acquiring extensive customers. Optimized the companies’ image by redesigning existing branding strategies and extensively increased ticket sales.

Las Vegas, Nevada Area

Served in multiple capacities, including: Manager Special Events & Citywide Ticketing (2003-2007), Assistant Manager VIP Services (2001-2003), Supervisor Housekeeping (2000-2001), and Coordinator Room Reservations (1998-2000). Performed a broad spectrum of tasks, including analyzing data to facilitate financial forecasts, engaging in contract negotiations, and promptly implementing solutions to resolve guest escalations.Expertly planned multiple events from inception to implementation and supervised coordinators, supervisors, and union staff. Delivered presentations of sophisticated financial reports and forecasts. Maintained rigid alignment with contractual agreements. Maintained responsibility for inventory and managed over 2,700 rooms, which included their assignments and inspections.Earned recognition from senior management for successfully spearheading the opening of The Colosseum. Managed multiple ticketed events from inception to completion, including overseeing VIP seating for the opening of Celine Dion's residency in The Colosseum.