Tim Morse Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, Us

Responsibilities include seeing to the well being of an 800 room Convention hotel, the hotel staff and our guests. The handling of guest complaints, queries & compensation, Hotel and guest emergencies and ensuring all hotel function areas are in order as well as the interior and exterior of the property. Additionally I'm the Assistant Director of Security, responsible for the Loss Prevention Department, Lost & found, trained in crisis management, employee conflict & guest query resolution, hotel security, high-rise safety, active shooter response, human trafficking awareness, CPR/First aid and responsible vendor classes. Always maintaining a working relationship with local law enforcement and fire rescue.

Chicago, Il, Us

Coached 5 time Central Florida U13 & U16 Champions

Orlando, Florida, Us

Essential Duties/Responsibilities• An ambassador of our resources and available to answer all guest questions.• Act as the hotel's central source of information, providing it to inquiring guests and associates. • Knowledge of the resorts credit and cash handling procedures.• Assist guests with resolving any challenges to ensure a memorable experience.• knowledgeable of in-house events, as well as all features and benefits of our property.• Interacts with Hotel Catering, Sales, Food and Beverage, and other departments to ensure that good channels of communications are maintained.• Obtain and utilize guest information to help further personalize their current and future visits.• Fully aware of all Bellstand, Front desk & Valet procedures. • Maintain an impeccable grooming appearance and work uniform.• Consistently acting as a role model for all Rosen Resort associates. Holding Service Coach position 2006/2008/2010.• Aware all safety and emergency procedures and their role in assisting during these times. • Posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property's service standards.• Effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges.• Suggest a wide variety of local, state and worldwide attractions for guest entertainment.* Vast knowledge of the worldwide attractions, restaurants, nature, culture, and the ability to match these with guests desires* strong knowledge of the tourism market and all recreational, hospitality and business related information.

Vip Concierge Manger at a 800 room hotel next to the Orange County Convention Center

Worked for the NBA, NHL, CBA, Carnival Cruise Lines, Ceasars Palace-Tahoe, Trumps Taj Mahal, Universal Studios, Church St. Station, "Splash the show" in Las Vegas and toured the world with my own group of High Energy Acrobatic Breakdancers.

Meet and greet clients, collect and distribute arrival and departure information, transfers and/or driving directions. Liaison between clients, hotel management, restaurants and our overseas offices. Sort complaints and solve client's queries. Sell hotel rooms, car rental, excursion and attraction tickets.

First Choice and Unijet Holidays - Maintained sales force of 14 representatives, Managed hotel contracts, presentations, training, standards and customer service. Created teamwork, motivation and implemented new incentive and compensation plans for sales staff. Successfully increased sales and always exceeded company's financial goals.

Trained sales, marketing and customer service staff of 40 plus United Kingdom tour representatives for British Airways, Kuoni, Unijet, First choice and many others.

Suncoast Destination Management (All UK accounts) - Ensured that all guests received exceptional service while exceeding all sales targets.

Miami, Florida, Us

Fly on specialty act for the Carnival Cruise Lines in the Eastern and Western Caribbean

Universal City, Ca, Us

Worked with the Night Force Crew as a specialty act in the streets of New York

Gymnast, Dancer and Acrobat

Entertainment department. Captain stilt walker, Skating greeter and Cue entertainment.

Certificate, Hospitality & Tourism Management

Covid-19 Contact Tracing Course, Epidemiology

Tour And Travel

Aa, Marketing