Tim Morse

Tim Morse Email and Phone Number

Hotel Manager/Assistant Director of Security @ Rosen Hotels & Resorts
Orlando, FL, US
Tim Morse's Location
Orlando, Florida, United States, United States
Tim Morse's Contact Details
About Tim Morse

I have an extensive background in the hospitality and entertainment industry. I traveled the world for 28 years as an entertainer, acrobat and choreographer. After attending classes at a U.K. International tour and travel operator. I took a job a with the largest collection of U.K. tour operators in the USA. First as a Tour representative, then Supervisor and eventually the Training & Marketing manager for all accounts.With my hotel, tour and travel knowledge, I was invited to joined the Rosen Resorts family in 2001 as a VIP Concierge at the (800 room) Rosen Plaza and soon become the manager of my department. In 2006, I was promoted to the opening team for the (1500 room) Shingle Creek Resort as a senior lobby concierge. A trusted, professional who is consistently recognized for providing personalized world-class service and exceeding client expectations. I have a strong list of personal contacts and connections that I find imperative to providing remarkable personal assistance. In 2011, I joined Rosen Plaza Hotel as Hotel Manager on Duty. in 2020, I took on the additional position of Assistant Director of Safety & Security. Specialties: Sales, Marketing, Public presentations, Guest service, Security & Safety management, Crowd management, Sales Training, Stage & Street Entertainment, Guest Services, Room Contracting, Promotions, Event, travel planning and Tour operations

Tim Morse's Current Company Details
Rosen Hotels & Resorts

Rosen Hotels & Resorts

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Hotel Manager/Assistant Director of Security
Orlando, FL, US
Website:
rosenhotels.com
Employees:
915
Tim Morse Work Experience Details
  • Rosen Hotels & Resorts
    Rosen Hotels & Resorts
    Orlando, Fl, Us
    View
  • Rosen Hotels & Resorts
    Hotel Manager/Assistant Director Of Security
    Rosen Hotels & Resorts Apr 2011 - Present
    Orlando, Florida, Us
    Responsibilities include seeing to the well being of an 800 room Convention hotel, the hotel staff and our guests. The handling of guest complaints, queries & compensation, Hotel and guest emergencies and ensuring all hotel function areas are in order as well as the interior and exterior of the property. Additionally I'm the Assistant Director of Security, responsible for the Loss Prevention Department, Lost & found, trained in crisis management, employee conflict & guest query resolution, hotel security, high-rise safety, active shooter response, human trafficking awareness, CPR/First aid and responsible vendor classes. Always maintaining a working relationship with local law enforcement and fire rescue.
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  • Ymca
    Youth Soccer Coach
    Ymca Aug 2008 - Sep 2016
    Chicago, Il, Us
    Coached 5 time Central Florida U13 & U16 Champions
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  • Rosen Shingle Creek
    Senior Concierge
    Rosen Shingle Creek Aug 2006 - Apr 2011
    Orlando, Florida, Us
    Essential Duties/Responsibilities• An ambassador of our resources and available to answer all guest questions.• Act as the hotel's central source of information, providing it to inquiring guests and associates. • Knowledge of the resorts credit and cash handling procedures.• Assist guests with resolving any challenges to ensure a memorable experience.• knowledgeable of in-house events, as well as all features and benefits of our property.• Interacts with Hotel Catering, Sales, Food and Beverage, and other departments to ensure that good channels of communications are maintained.• Obtain and utilize guest information to help further personalize their current and future visits.• Fully aware of all Bellstand, Front desk & Valet procedures. • Maintain an impeccable grooming appearance and work uniform.• Consistently acting as a role model for all Rosen Resort associates. Holding Service Coach position 2006/2008/2010.• Aware all safety and emergency procedures and their role in assisting during these times. • Posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with property's service standards.• Effectively deal with internal and external guests, some of whom may require high levels of patience, tact, and diplomacy in an effort to diffuse anger and/or collect accurate information to resolve challenges.• Suggest a wide variety of local, state and worldwide attractions for guest entertainment.* Vast knowledge of the worldwide attractions, restaurants, nature, culture, and the ability to match these with guests desires* strong knowledge of the tourism market and all recreational, hospitality and business related information.
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  • Rosen Plaza Hotel
    Vip & Lobby Concierge Manager
    Rosen Plaza Hotel Feb 2002 - Aug 2006
    Vip Concierge Manger at a 800 room hotel next to the Orange County Convention Center
  • Night Force Dancers
    Manager/Agent/Performer/Coach
    Night Force Dancers Jun 1983 - Aug 2006
    Worked for the NBA, NHL, CBA, Carnival Cruise Lines, Ceasars Palace-Tahoe, Trumps Taj Mahal, Universal Studios, Church St. Station, "Splash the show" in Las Vegas and toured the world with my own group of High Energy Acrobatic Breakdancers.
  • Travel City Corporation
    Account Executive
    Travel City Corporation Sep 2000 - Jan 2002
    Meet and greet clients, collect and distribute arrival and departure information, transfers and/or driving directions. Liaison between clients, hotel management, restaurants and our overseas offices. Sort complaints and solve client's queries. Sell hotel rooms, car rental, excursion and attraction tickets.
  • Unijet & First Choice Holidays
    Resort Supervisor
    Unijet & First Choice Holidays Jun 1998 - Aug 2000
    First Choice and Unijet Holidays - Maintained sales force of 14 representatives, Managed hotel contracts, presentations, training, standards and customer service. Created teamwork, motivation and implemented new incentive and compensation plans for sales staff. Successfully increased sales and always exceeded company's financial goals.
  • Suncoast Destination Management
    Marketing & Sales Trainer
    Suncoast Destination Management Jun 1996 - Jun 1998
    Trained sales, marketing and customer service staff of 40 plus United Kingdom tour representatives for British Airways, Kuoni, Unijet, First choice and many others.
  • Suncoast Destination Management
    Account Representative
    Suncoast Destination Management Mar 1995 - Jun 1996
    Suncoast Destination Management (All UK accounts) - Ensured that all guests received exceptional service while exceeding all sales targets.
  • Carnival Cruise Lines
    Spec. Act. Acrobat-Dancer
    Carnival Cruise Lines 1992 - 1996
    Miami, Florida, Us
    Fly on specialty act for the Carnival Cruise Lines in the Eastern and Western Caribbean
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  • Universal Studios Orlando
    Street Entertainer
    Universal Studios Orlando Jun 1990 - Feb 1992
    Universal City, Ca, Us
    Worked with the Night Force Crew as a specialty act in the streets of New York
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  • Cypress Gardens
    Trapeze Artist
    Cypress Gardens 1989 - 1990
    Gymnast, Dancer and Acrobat
  • Sea World
    Street Entertainer/Stilt Walker/Skater
    Sea World 1986 - 1987
    Entertainment department. Captain stilt walker, Skating greeter and Cue entertainment.

Tim Morse Skills

Event Planning Public Relations Training Event Management Leadership Food And Beverage Management Time Management Restaurants Customer Satisfaction Social Media Marketing Catering Marketing Strategy Social Networking Front Office Corporate Events Social Media Budgets Revenue Analysis Hospitality Team Building Meeting Planning Public Speaking Advertising Sales Management Strategic Planning Microsoft Office Hospitality Industry Operations Management Micros Account Management Negotiation Contract Negotiation Market Planning Teamwork Process Scheduler Inventory Management Outlook Restaurant Management Budgeting

Tim Morse Education Details

  • Florida Atlantic University
    Florida Atlantic University
    Hospitality & Tourism Management
  • The Johns Hopkins University
    The Johns Hopkins University
    Epidemiology
  • Haywards Heath, Sandrocks, Uk.
    Haywards Heath, Sandrocks, Uk.
    Tour And Travel
  • Valencia College
    Valencia College
    Marketing

Frequently Asked Questions about Tim Morse

What company does Tim Morse work for?

Tim Morse works for Rosen Hotels & Resorts

What is Tim Morse's role at the current company?

Tim Morse's current role is Hotel Manager/Assistant Director of Security.

What is Tim Morse's email address?

Tim Morse's email address is tm****@****.net.au

What is Tim Morse's direct phone number?

Tim Morse's direct phone number is +140799*****

What schools did Tim Morse attend?

Tim Morse attended Florida Atlantic University, The Johns Hopkins University, Haywards Heath, Sandrocks, Uk., Valencia College.

What are some of Tim Morse's interests?

Tim Morse has interest in New Opportunities, Professional Networking, Children, Soccer, Snowboarding, Hospitality, World History, Fishing.

What skills is Tim Morse known for?

Tim Morse has skills like Event Planning, Public Relations, Training, Event Management, Leadership, Food And Beverage, Management, Time Management, Restaurants, Customer Satisfaction, Social Media Marketing, Catering.

Who are Tim Morse's colleagues?

Tim Morse's colleagues are Amanda Lines, Allan Vaught, Alanah Carrasquillo, Jonni Kimberly, Sandra Baird, Ma, Anadelle Melendez, Kate Thompson.

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