John Lorenz Email & Phone Number

Profile: Accomplished Technical and Operations Support Engineer with an impressive background driving and maintaining infrastructure sustainability, specifically in the Telecommunications and VoIP market segments. Outstanding communications skills are proven instrumental in delivering world class support services across multiple platforms to geographically dispersed organizations such as ClearAccess, Transera Inc., ShoreTel Inc., Sylantro Systems, Lucent Technologies and Octel Communications.Key Strengths: * 8x8 UCaaS, CCaaS and XCaaS* Network+ Certification * SSCA SIP Certification* Vertical WAVE IP2500 & IP500* VoIP Deployment Methodology* Root Cause Analysis* VoIP Infrastructure & Protocols* Vertical Archive Server, Global Manager* OEM & Vendor Management* Remote & Field Support* Technical TrainingSelected Achievements* Established the product Quality Assurance Infrastructure, consisting of WinNT servers, 3com and Cisco switches.* Lead of the initial team establishing the first Sylantro VoIP Soft switch, February 14, 1999.* Recommended procedures for install, Proof of Concept of the Sylantro VoIP Soft Switch. Extensive Inter-Opt with Cisco IP based phones 7905, 7912, 7940 & 7960 Sip and MGCP based. Polycom IP300, IP400, IP500 & IP600 SIP and MGCP based. XTEN soft phone client as well as many other third party OEM solutions including Siemens, Nortel, and CiTel.* Re-Provision Internal Support of Occam BLC 6214, Calix E5 110/120 and C7 DSLAM.

Listed skills include Voip, Telecommunications, Ip, Sip, and 23 others.