Responsible for managing and overseeing the Sales Team, structuring lender programs and improving department efficiencies. In addition, I am responsible for training, coaching and developing employees, ensuring department sales and service goals are achieved.The Essential Duties/Responsibilities are as follows:•Develop and implement department business plans and goals in alignment with overall business strategy. •Provide direction and leadership to Finance Advisors with an emphasis on delivering excellence in sales, customer service, teamwork and achieving department goals.•Responsible for all management functions including: hiring, training, conducting monthly one-on-ones, performance management, conflict resolution, scheduling, cross-training, timekeeping, etc.•Perform on-the-job training, coaching and mentoring for all Finance Advisors.•Provide assistance to Finance Advisors with questions and escalations.•Resolve customer and employee issues promptly.•Ensure effective quality control and audit measures are in place with effective and accurate processes, policies and procedures.•Build and maintain relationships with business and lending partners.•Develop and maintain training manual and supporting training materials for Finance Advisors and CSRs.•Maintain up-to-date knowledge of industry trends and competitor information and share with the management team.•Maintain accurate reporting, tracking and measurement of department activity and results. •Develop and manage department budgets; track and manage expenses to budget. •Participate in special projects as requested.•Maintain thorough knowledge of auto leasing and lender requirements, policies and procedures, aftermarket products (extended warranty, gap insurance, tire and wheel), sales techniques and best practices.•Ensure appropriate records are maintained and required reports are prepared.

• Crafting sales plans, presenting plans to CEO and lead all company sales efforts• Mentor and developed sales managers and inside sales representatives to ensure they exceed quotas• Created and lead full cycle recruiting and training department • Grew company customer base from 8578 active members in Sep 2014 to 14633 active members in Sep of 2017• Increased top line revenue from just over $500k a month to over $877k a month totaling over 10M annually by 2018• Increased new member sales from $9K weekly to $21K weekly within first year leading team

• Worked directly with CEO and Sales Director to manage all outbound sales operations over two locations in California and Texas• Responsible for hiring and training in Austin, Texas location• Personally facilitated opening of a new call center in Austin, Texas; quickly ramped up teams, outlined policies, procedures and processes along with on-boarding/training the new sales force of 35, which later increased to over 75 under my leadership• Created a positive culture conducive to high energy and high revenue through developing metric-driven sales analytics• Generated highest monthly profits in company’s history

• Led two 2 high-volume Costco kiosk operations in sales while mentoring 5 Sales Reps, selling AT&T, T-Mobile, Verizon and DirecTV• Was consistently one of the top 3 Wireless Sales Experts within a district of 60• Resolved a large volume of customer service issues and escalations, trained and motivated staff in doing the same• Trained reps on how to provide a level of service that exceeded customers’ expectations; how to assist customers, building a high volume of repeat and referral business based on sales, service and product knowledge excellence• Established atmosphere and energy of each kiosk, communicating product sell-through trends