Brandon Jackson Email & Phone Number

Atlanta, Ga, Us

•Perform end-to-end end-user device refresh activities at assigned acute Behavioral Health hospitals•Conduct site level assessments to inventory existing end-user computing devices and peripherals, documenting make/model/serial numbers•Provide overall recommendations on equipment refresh based on defined equipment and workflow standards•Assist in procurement support by presenting equipment recommendations for review and approval•Prepare purchase orders for approved equipment and monitor their status•Coordinate shipments between vendors and facilities•Inventory equipment shipments, unpack, stage, and deploy equipment during the deployment and testing phase•Provide support to affected end-users during the deployment and testing phase, ensuring a smooth transition to new and/or upgraded equipment.•Delivered outstanding customer service on field visits to meet corporate guidelines

Conyers, Georgia, Us

• Provides onsite technical support to our clients, troubleshooting hardware and software issues• Software troubleshooting involves Dexis, Dentrix, Eaglesoft, Easydent• Helped to resolve issues within Active directory by moving and setting up new OUsfor our various clients in 2016 and 2019 windows server• Setting up Raid array for redundancy for on Prem servers, Using 2016 server and above.• Proficient in troubleshooting windows 7,8,10 and 11 using Eventviewer, Resource monitor.• Install hardware for all Dell products which includes PSU, Motherboard, power harness, Ram, Hard drives, fan replacement• Utilized Connectwise Manage as ticketing system to answer customer question and resolving technical issues.• Utilized Connectwise Control Center and Automate Control Center to remote into end user’s laptops and computer to troubleshoot issues concerning software and hardware related issues.• Manage Azure Active Directory setting up new users, installing Intune on company and personal issued phones.• Requesting Microsoft 365 licenses for clients to use O365 suite products, such as Word, Excel, Outlook.• Troubleshoot issues within Outlook, making sure the application is connected to the server or services, install addins, helping end user to set up signatures and forwarding email.• Involved and headed up windows 7 migration to windows 10• Run Cat5, HDMI and other display cable for TVs and various display units.• Proficient in GPO implementation, roaming profile set up and software deployment• Install Cisco switches Catalyst stacks, and SG series, installed templates andimplemented some trunking for Vlan.• Worked within the Sophos interface to deploy endpoint agents and perform variousperipheral lockdown for devices.• Maintained 66 block for Lan phone systems specifically for fax line.• Lead technician on project sites to make sure the job was done to completion andthe standards of the company.

Plano, Texas, Us

Provided excellent telephone customer service.Troubleshot different technical issues related to VPN and computer applications.Assisted customers with questions and concerns.

Bronx, Ny, Us

CompTIA A+ certification trainee with a focus on troubleshooting computer hardware. Also, involved with break/fix roles within the program.Network troubleshooting within the command line, and various other network troubleshooting methods.

Exton, Pa, Us

-Supports and maintains clients network.-Formats and partitions computer hard drives-Migrates software from one computer to another.-Fixes and maintains copiers, printers, and Amazon lockers.-Installs printer drivers to workstations.-Sets up SMTP configuration on copiers and printer.-Maintains programming of Amazon locker units using Linux.-Ensures locker is in communication with cloud-based application that maintains the dispenser's inventory through Linux.