Hardik Davda Email & Phone Number

Rajkot, Gujarat, India

Jamnagar, Gujarat, India

> Handling Escalation Task till End-End followed by its Monitoring till closer.> Preparing SOP & System to streamline the process.> Prepare Flow Chart for Internal Department's by analyze the Progress Report and submit to the Managing Director.> For Director's review have to prepare KRA - KPI, Operational and Revenue Plan's with help of G Sheets.> Supporting in MIS, Price List, Technical Specification, Costing Sheet, Marketing and other Graphic Flyer designs.> Completed 15-20 Project "Curtain Track and Rods, KEKA HRMS Portal, CRM Portal, Stock Reservation Portal, Custom Printed Website, International Tour, Discontinued Item, Installation Manual, etc.."> Processing for Legal and Critical Payment Recovery to addon Company's Revenue.> Manpower Handling and Retention Management.> Stock, Inventory, ERP Modification & Troubleshoot Management. > Training & Induction to New Joiner for their work profiles.

Mumbai, Maharashtra, India

> Responsible for handling Pan India Escalation Case for All Brand in Retail Industries.> 89% TAT is achieved in last year 2022 and 86% in 2021.> Customer Retaining Ratio is around 75%. Coordination between Brand, resQ and Customer for resolution in Given TAT. > Focus for More no. of Promoter’s for Good NPS ratings. > Given training to New Joiners for Process and escalation.

Mumbai Area, India

> Responsible for handling South Mumbai area for after Sale Service of Kent RO System Ltd.> Technical support for RO, UV, SHA, Air Purifier and Water Softener and New product’s on-field to engineers with proper coordination from R&D team.> 100% Revenue generation from Business Partner with the help from Customer Audits and Spare Audits.> Improvement in product rating on Amazon and Flip kart Website by resolving the issues posted by the customer online & Giving them proper Technical support if required on Field.> Inventory Control and Monitor the ratio of Spare Consumption done by Business Partners.

Ahmedabad Area, India

> Responsible for handling Ahmedabad and North Gujarat area for Technical Complains of MIRC (Onida), Saregama (Caravan), Vijay Sales (VISE), BPL and MEPL Brand.> Technical support for Saregama Caravan, LED TV, Washing Machine, Micro Oven on the field, new product training and providing the solution to on-field technicians with proper Coordination with R&D team.> Publish Daily First Failure Report all Product to Product Head and R&D team for improvement in product quality.> Improvement in product rating on Amazon and Flip kart Website by resolving the issues posted by the customer online & Giving them proper Technical support if required on Field.> Maintain TAT above 80 % Local as Well as Upcountry.> Taking feedback from Dealers & Customers for improvements to theproduct.

Engineer'S Degree, Electrical And Electronics Engineering, 6.08 Cgpi

Activities and Societies: IN EVERY YEAR: > Social Worker > Organizer Head Of GARBA Fest > Marketing Head Co-coordinator > Security Head.

High School, Science, A

Activities and Societies: > Social worker > Magazine Chif Reporter In Student "GULMOHAR"(2010-2011) > Co-Cultural Leader(2011) > Sports.

Ssc, Technnical, A+

Activities and Societies: > Social Worker. > Class Monitor. > Head Monitor. > Member of School Council. > House captain ASHOKA (Green.