Focused on driving customer success and product adoption through creative problem-solving, relationship building, and cross-functional collaboration. Led customer onboarding efforts, developed webinars and on-demand content, and provided live office hours to enhance engagement. Built training programs to onboard employees across multiple departments while maintaining leadership visibility into team development.Spearheaded key initiatives to drive product adoption and deepen customer engagement, resulting in significantly improved customer relationships and a measurable increase in platform usage across multiple client sectors.Increased company rankings on G2 and Capterra through targeted campaigns and customer engagement strategies, resulting in earning the #1 ranking on G2 for Event Management Platforms.Maintained 97.8% customer satisfaction by delivering fast responses (4 min 20 sec) and resolution times (35 min), contributing to high-quality customer support.

Led recruitment and comprehensive training efforts for 300+ candidates, driving operational excellence and employee development. Spearheaded cross-functional collaboration to meet stringent quality standards, elevate customer satisfaction, and secure new business opportunities through targeted data-driven sales efforts. Directed cross-functional teams to ensure seamless hotel opening, consistently exceeding quality standards and significantly enhancing customer satisfaction scores.Managed a $5M budget with a strong focus on labor optimization and sustainable cost reductions, achieving measurable, year-over-year improvements in expense control.Increased hotel revenue by capturing new clients through strategic, data-driven sales initiatives while nurturing and maintaining long-term customer relationships.

Promoted to Assistant General Manager within one year. Traveled to various hotel locations as needed and assisted with process improvement, team development, and improving hotel KPIs and metrics.

Assisted with hotel opening. Trained and supervised the front desk team while also working with other departments. Created processes to maintain organization and high standards with the goal of generating additional hotel revenue while prioritizing guest satisfaction.

Assisted clients over the phone in answering any questions regarding the clinic and services available. Aided professors, undergraduates and graduate students in obtaining test kits and protocols, as well as assisting them with client files. Trusted to handle confidential client information and cash deposits.

Experienced all aspects of venue management such as client meetings, event planning, budgeting, contract negotiations, staffing, and property maintenance. Actively involved in the preparation and management for a variety of events such as weddings, reunions, and outings. Provided new concepts to aid in more efficient planning processes and higher client satisfaction.

Collaborated with Program Managers to plan, prepare and execute a variety of corporate programs ranging from budget to high-dollar events. Communicated with a multitude of vendors, facility managers, contract staff, guests, and high profile clients to ensure flawless event execution. Organized resources into a written guidebook for future interns to reference, saving Program Managers time during the training process. Entrusted with the task of familiarizing myself with an out-of-state site, and then serving as the lead on the day of the program.

Assisted thousands of guests daily by answering questions regarding Disney parks and hotels, working to alleviate any guest complaints or concerns, and creating ‘magical moments.’ Interacted with an extremely diverse group of both guests and cast members daily.