William (Bill) Bogan Email & Phone Number

Home Office

• Plan, research, estimate, organize, script/author, and maintain instructional content such as videos, interactive tutorials, help system topics, and supporting graphics for digital and based products.• Deliver high quality multimedia and writing assignments within specified deadlines.• Interact with customers via web or wiki-distributed help content or other social media tools.• Maintain a working knowledge of CMS and authoring software products and the products the topics document.• Gather workflow information from Agile development scrum meetings, hands-on use of the products, and product specialist interviews.• Research and analyze the learning and information needs for product users and design multi-media, socially-connected help solutions to meet those needs.• SME/Mentor for product designers and usability studies. Collaborate with XD early in the design process to identify learning opportunities.

Work with customers to understand their business processes, challenges, and needs. Determine best fit for the products and services we deliver. Manage the customer implementation process assigning and scheduling resources as required by the project.Help implement, train, and support Autodesk products and KETIV services. Assess customer satisfaction.Current/Recent focus: Custom projects, Autodesk PLM 360 and specialized Inventor training. Preparing for Simulation Certification and KETIV AMA (http://ama.ketiv.com)

• Plan, research, estimate, organize, script/write, and maintain instructional tools such as videos, interactive tutorials, help systems, and supporting graphics for web based products.• Deliver high quality multimedia and writing assignments within specified deadlines.• Interact with customers via web or wiki-distributed help content or other social media tools.• Acquire an in-depth knowledge of assigned software products.• Successfully gather information from Agile development scrum meetings, hands-on use of the products, and product specialist interviews.• Research and analyze the learning and information needs for product users and design multi-media, socially-connected help solutions to meet those needs.• SME/Mentor for product designers and usability studies.

• Create, visualize, and document consumer/industrial product designs, including 3D models, drawings, marketing and technical documentation imagery.• Animation and photo realistic rendering – storyboards, layouts, final compositions• Authored Inventor Studio Chapter for Mastering Autodesk Inventor• Create, document, and manage software User Interface Design specifications• Articles for industry journals and Imagery for published books.• Perform software QA for select clients, focusing on usability and workflow analysis• Author of & consult on technical white papers, specification sheets, and product manuals

Greater San Diego Area

• Perform needs analysis, conceptual design, software prototypes, customer/peer review & test. • Collaborate with peers and team members to develop and refine detailed, analytical, high-quality interaction and visual design, present designs to customers/engineers/peers.• Write and illustrate clear and comprehensive product specifications; facilitate review and approval process.• Participate in Usability studies (QA) and Usability Tests at various points in the design process.• Mentor other product designers, collaborate closely with customers and design team.• Review product designs - assess familial behavior and interaction.• Create Visual Basic prototypes demonstrating user interaction and workflow.

• Author technical documentation for help files & product tutorials• Facilitate project planning and Work Product Reviews• Develop & maintain process/procedure documents• Participate in Release Management & Product Management Teams• Manage beta test, invite customers, catalog defects, product SME• Generate release criteria and auditing metrics• Develop and execute automated test suites• Re-establish QA Core System Test Team