John O'Neill Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Greater Chicago Area

Stabilized an inconsistent staff through coaching, training, and development; revising schedules to better align with both the needs of the business and the needs of the team member, and in some cases termination.Brought the store into compliance with corporate design and currently working toward rebuilding trust in the community which had been damaged under previous management.Working with professional repair shops in order to increase our market share which has resulted in year over year sales growth of 12 percent.

United States

Regularly exceeded KPI metrics including sales and related-product goals.Supervised counter sales, trained new team members on company procedures, and managed essential store functions such as accounting, inventory, and security of store, data, and staff.

Crystal Lake, Il

Published award-winning websites for the Northwest Herald, Kane County Chronicle, and 19 additional Shaw Suburban Media newspapers and publications.Participated in website redesign which resulted in a 40% increase in web traffic, numerous industry awards and accolades, and a 62% increase in web advertising revenue.

Arlington Heights, Il; Schaumburg, Il

Educated thousands of store associates and corporate staff on topics ranging from basic sales and best practices to specialized training in home improvement and retail management.Initiated a Vendor Weekend Participation program which encouraged Vendors to visit stores and provide customer service during opportunity-rich weekend hours, resulting in a measurable increase in customer satisfaction and sales generation.

Mount Prospect, Il; Gurnee, Il

Exceeded sales plan, frequently tripled sales goals. Promoted a culture of learning by teaching colleagues in other departments about flooring products and services while learning what other departments had to offer.

Greater Chicago Area

Reduced administrative payroll by 50% through training sales staff on order entry.Cross-trained all new hires on sales, administrative, and warehouse duties, resulting in improved employee efficiency.