Joanna Wilcoxson Email & Phone Number

• Analyze large amounts of data for reports.
• Manage proprietary data process.
• Manage monthly reports for monitoring process.
• QA and Validate deliverables.
• Monitor Agents for campaign criteria.
• Work with all departments for process and procedures. Assign QC team daily tasks Manage Customer Satisfaction Survey Quarterly

• Place calls to companies in the queue, qualifying the call and working towards attainment of campaign objectives.
• Manage the data to include identifying contacts, entering information in Pivotal, recording leads generated, navigating Pivotal, scripting and adding contacts.
• Share and seek knowledge by mentoring, coaching and guiding fellow MSRs in the successful attainment of campaign objectives.
• Completed level 1, 2, 3 of the SMART Training Program which includes classes on Business Intelligence, eCommerce, Sales Skills, Economics, Market Intelligence, and Professional Leadership.
• Meet of exceed campaign initiatives in Lead Generation, Contact Discovery, Event recruitment.

• Reconciled all ACI fixed assets.
• Managed internal projects along with administration and accounting functions in project control.
• Balanced accounting functions for retail sales, inmate crafts and education.
• Balanced payroll for inmates and staff.
• Utilized working knowledge of Microsoft Office Programs. Balanced financials in Excel. Created and managed fixed assets in Access, created certificates and brochures in Publisher, and created presentations in Power.

Bas, Business Management

Bas, Business Management