I enroll students for our online campus for BA and Master degrees.

I conduct market research for this company. I do this job on the weekends and in the evening.

Develop Procedures, instructions for ISO initiatives. Analyze large amounts of data for reports.Manage proprietary data process.Manage monthly reports for monitoring process.QA and Validate deliverables.Monitor Agents for campaign criteria.Work with all departments for process and procedures.Assign QC team daily task according to volume and skillsAnalyze project performance.Provide feedback to Performance Manager on Agent performanceManage Client Satisfaction Process and Survey QuarterlyPlans, coordinates, and directs quality control program designed to ensure continuous production of products consistent with established standards.Manage and Supervise Team of Quality Control Monitors (including developing metrics for QC team)Evaluate, report on QC activities.Build Products and Services Expertise and Best Practices.Identify Best Practices and provide appropriate feedback to Call Center Management and Training department, including corrective and preventive actions.Develops and analyzes QC process and deliverables to determine present standards and establish recommended action plan. Formulates and maintains quality control objectives and coordinates objectives with operational processes in cooperation with Operation Management and other departments if needed. Plans, promotes, and organizes training activities related to QC processes

Place calls to companies in the queue, qualifying the call and working towards attainment of campaign objectives.Manage the data to include identifying contacts, entering information in Pivotal, recording leads generated, navigating Pivotal, scripting and adding contacts.Share and seek knowledge by mentoring, coaching and guiding fellow MSRs in the successful attainment of campaign objectives.Completed level 1, 2, 3 of the SMART Training Program which includes classes on Business Intelligence, eCommerce, Sales Skills, Economics, Market Intelligence, and Professional Leadership.Meet of exceed campaign initiatives in Lead Generation, Contact Discovery, Event recruitment.

Managed and maintained patient records.Ensured patient chart compliance with state regulations.Supervised employees to maintain patient files.Designing, implementing, and maintaining automated and manual health information systems; Determining health information policies; Developing the departmental budget; Hiring, supervising, and evaluating employees; Providing in service education; Serving on organizational committeesAssisting with research.