Brandon W Ziots Email & Phone Number

Texas, United States

Texas, United States

- Facilitated the onboarding of new clients' technologies to the MSP, including implementing network device monitoring through ICMP and SNMP using Zabbix. - Collaborated with clients and Network Engineers to configure network devices for optimal performance and security. - Oversaw a team of 20 technicians within the Network Operations Center (NOC), coordinating activities and ensuring high service standards alongside four other team leads. - Played a key role in the transition and structured migration to the Hudu documentation system.

- Provided first-line technical support by answering help desk phone calls and resolving issues submitted via Zoho One ticketing system. - Addressed IT tickets encompassing servers, network equipment, security incidents, desktop support, and user account management. - Responded to and triaged security incidents such as compromosed Office 365 accounts and ransomware attacks targeting on-premises Active Directory tenants. - Created and maintained Runbooks and Standard Operating Procedures (SOPs, MOPs) for Tier 1/2 support agents.

Allen, Texas, United States

- ZTexas is an ecommerce company focused on the sale of hobby and craft accessories.- Fulfilled over 10,000 orders across eBay, Amazon, Shopify, and Mercari selling platforms.- Negotiated with Tier A and B suppliers to reduce COGS by 28% in 2022.- Increased gross and net profit by an average of 50% YOY since the company’s inception.