Eric B. Email & Phone Number

North Myrtle Beach, South Carolina, United States

Myrtle Beach, South Carolina, United States

Mckinney, Texas, United States

Allen, Texas, United States

I started my own technology company to focus on technology support and consultation for small businesses and healthcare practices. My main goal is to provide personalized support and unique solutions for my clients in an ever-changing environment.During the coivd19 pandemic, I have been a reliable source of support and tech expert for my clients during a highly volatile time. Services include end-user support and training, office technology support, vendor management, security… Show more I started my own technology company to focus on technology support and consultation for small businesses and healthcare practices. My main goal is to provide personalized support and unique solutions for my clients in an ever-changing environment.During the coivd19 pandemic, I have been a reliable source of support and tech expert for my clients during a highly volatile time. Services include end-user support and training, office technology support, vendor management, security analysis, network configuration/support. A large part was also setting up and supporting remote workers, home offices and secondary office sites and configuring VoIP systems to integrate with the client's current workspace and flow.Additional services included website hosting on my shared reseller servers, assisting with website creation and maintenance, Social Media marketing, creation of print marketing materials.Our specialty is setting up small practices for HIPAA compliance, disaster recovery and finding opportunities to consult on business goals and how to achieve with technology while keeping costs low. Show less

Charlotte, North Carolina, United States

Specializing large migration projects for various companies going through mergers/acquisitions and divestitures, migrating servers, end-user assets, email systems and applications from one network system to another.My main duties consisted of being the technical engineer who would install, configure and manage the migration of mailboxes, workstations, servers and applications. This included using specialized software and creating custom PowerShell scripts to aid in the… Show more Specializing large migration projects for various companies going through mergers/acquisitions and divestitures, migrating servers, end-user assets, email systems and applications from one network system to another.My main duties consisted of being the technical engineer who would install, configure and manage the migration of mailboxes, workstations, servers and applications. This included using specialized software and creating custom PowerShell scripts to aid in the migration.Secondary duties included creating training materials and classes for client support staff and assisting with end-user, network and server level support and troubleshooting. Show less

Youngstown, Ohio Area

● Used Quest 8.6 to migrate domain users and computers across forests● Used Proteus to manage DNS scopes and reservations● Worked with network engineers on an effort to move network devices between vLAN’s● Used SCCM to create tasks list, reports, software installs and scheduled jobs for migration efforts.● Created scripts and processes which helped in automating manual tasks● Consulted on out of scope Line of Business migration issues to provide solutions to end user problems

Charlotte, North Carolina Area

Lead technical engineer for the migration of over 10K users and their workstations from multiple domain to one forest● Used Quest 8.6 and custom scripted tools to perform user account and computer migrations● Worked with web developers to streamline automated reporting of migration efforts to SharePoint team sites, using custom scripts and SQL queries● Using Visual basic and .net scripts, created automated processes that saved over 1000 hours of manual work● Assisted RSA ACE… Show more Lead technical engineer for the migration of over 10K users and their workstations from multiple domain to one forest● Used Quest 8.6 and custom scripted tools to perform user account and computer migrations● Worked with web developers to streamline automated reporting of migration efforts to SharePoint team sites, using custom scripts and SQL queries● Using Visual basic and .net scripts, created automated processes that saved over 1000 hours of manual work● Assisted RSA ACE team while migrating remote users on VPN to update RSA tokens● Provided technical consulting and solutions for to project managers and upper management on migration● Created documentation and troubleshooting processes for first call response team which was used to train helpdesk technicians on first call resolution and escalation tactics Show less

Columbia, South Carolina, United States

Active Directory engineer in Wintel environment with 30+ domains, 60+ domain controllers for BCBS enterprise environment• Used Microsoft System Center Server Management suite (SCOM, SCCM, SCVMM) as well as WSUS and Altiris to monitor, alert and provide standardized software release management and support for windows servers (Active Directory and MS Exchange)• Worked with security team to configure Mcafee anti-virus and Tivoli Storage Manager backup solutions for domain… Show more Active Directory engineer in Wintel environment with 30+ domains, 60+ domain controllers for BCBS enterprise environment• Used Microsoft System Center Server Management suite (SCOM, SCCM, SCVMM) as well as WSUS and Altiris to monitor, alert and provide standardized software release management and support for windows servers (Active Directory and MS Exchange)• Worked with security team to configure Mcafee anti-virus and Tivoli Storage Manager backup solutions for domain controllers• Configured group policies to streamline security and configuration management to meet DOD security requirements while using SCCM,Tivoli, Symantec and Altiris to monitor servers• Decreased total cost of ownership with virtual servers using VMware ESX 4.0 and Microsoft Virtual Server• Increased server efficiency by adjusting services for capacity and utilization while using clustering technology to improve application availability• Provided technical expertise to Citrix and Web development (IIS) teams for application integration projects by evaluating and recommending software upgrades, tools and services for the Active Directory, Citrix, and VMware environments• Implemented IBM NAS during upgrade project to move servers from Win2k to Win 2k3 Show less

Charlotte, North Carolina, United States

Provided small to mid-sized companies with technical services and solutions to meet their changing business needs• Created contract proposals for the technical solutions offered by the company to small and medium sized businesses• Created technical documents that outlined processes specific to the customer which helped integrate technology into the business plan, creating costs savings and reduction in overall I.T. spending• Boosted end-user productivity by implementing desktop and… Show more Provided small to mid-sized companies with technical services and solutions to meet their changing business needs• Created contract proposals for the technical solutions offered by the company to small and medium sized businesses• Created technical documents that outlined processes specific to the customer which helped integrate technology into the business plan, creating costs savings and reduction in overall I.T. spending• Boosted end-user productivity by implementing desktop and laptop standards, update management, remote office connectivity and training on MS Office suite• Provided hardware and software support in small and large office settings, reducing client downtime by an average %90 with onsite service• Planned, built, configured Active Directory domains, provided exchange and IIS server administration, security analysis and configuration, disaster recovery planning and workstation deployment. • Additional responsibilities included solving all day-to-day end-user problems or questions and documenting help requests Show less

Charlotte, North Carolina, United States

Consultant with Solarlantis

Charlotte, North Carolina, United States

Provided tier 3 support for the Lotus Notes to Exchange migration project (3k+ users from 16 sites)● Created knowledge base articles and technical documents to assist end users and support teams with Microsoft Office applications while training other tech support personnel. This was essential to improving first call resolution time, service level agreements and increasing overall customer satisfaction

Greenwood Village, Colorado, United States

Technology support for multiple business units’ applications and networks• Responsible for identifying process improvements, troubleshooting system issues, investigating, and recommending changes for services, applications upgrades in efforts to reduce cost and improve customer service• Technical partner with dept. management to review their goals and requirements and act as an escalation point for support or break/fix functions• Configuring IIS and working with network engineers to… Show more Technology support for multiple business units’ applications and networks• Responsible for identifying process improvements, troubleshooting system issues, investigating, and recommending changes for services, applications upgrades in efforts to reduce cost and improve customer service• Technical partner with dept. management to review their goals and requirements and act as an escalation point for support or break/fix functions• Configuring IIS and working with network engineers to route traffic by configuring ports and firewalls. Managing servers with SCOM and WSUS/SCCM to patch servers and install custom modules• Working with developers to configure health checks, web application alerts and monitoring for external/internal sites Show less

Denver, Colorado, United States

Provided a high level of consultation and support and for multiple long and short term contracts. Projects included desktop and server roles-outs, inventory, software installs and upgrades as well as training end-users• Server builds for data centers to support disaster recovery planning and executions• End-user desktop support, mobile phone support, VPN configurations and support• Creating customized server and desktop solutions for small businesses• Technical manager/lead for… Show more Provided a high level of consultation and support and for multiple long and short term contracts. Projects included desktop and server roles-outs, inventory, software installs and upgrades as well as training end-users• Server builds for data centers to support disaster recovery planning and executions• End-user desktop support, mobile phone support, VPN configurations and support• Creating customized server and desktop solutions for small businesses• Technical manager/lead for teams responsible for delivering break/fix support, large workstation rollouts and configuration labs• Also helped develop team members technical skills and roles through coaching and team building exercises• Set project priorities, timelines, and resources to reduce missed SLA’s and improve customer satisfaction surveys from 40% to 80% Show less

Provided guidance and support for company IT directives, while working with executives as the sole contact for all IT related problems. Managed all vendor accounts and improved IT structure and processes which decreased IT spending by $400 per monthSuccessfully implemented a new Windows 2000 server structure which enabled remote office connectivity, secure FTP for external clients, a company intranet and improved communications between departmentsMaintained a 99% up time by… Show more Provided guidance and support for company IT directives, while working with executives as the sole contact for all IT related problems. Managed all vendor accounts and improved IT structure and processes which decreased IT spending by $400 per monthSuccessfully implemented a new Windows 2000 server structure which enabled remote office connectivity, secure FTP for external clients, a company intranet and improved communications between departmentsMaintained a 99% up time by configuring fault tolerance across LAN, improved data security and anti-viral protection. The overall stabilization of my network was paramount in the smooth transition when the company was sold. Show less