Eric Y. Email & Phone Number

Silver Spring, MD, US

Adelphi, Maryland, United States

• Acquiring advanced skills in penetration testing, ethical hacking, and cloud security.
• Hands-on experience with packet analysis, network security, and cybersecurity frameworks.
• Gaining practical experience in cybersecurity operations and preparing for further certifications.
• Increased time-management skillset by early planning, dividing big projects into manageable small tasks, and making space for the unexpected.
• Designing Quick Start Guides, How-to guides, and simplified presentations of complex information to multiple audiences.

Laurel, Maryland, United States

• Entrusted with the responsibilities of 2 associates as a result of completing duties early and without error.
• Excelled with the completion of 100% of assigned tasks while giving high-quality customer service.
• Maintained training requirements consistently adhering to timelines for completion.
• Set plant tables to planograms, ensuring visual appeal and customer engagement.
• Managed watering and culling of plants to maintain quality and inventory levels.
• Implemented pricing strategies and signage to drive sales and promote products effectively.

Silver Spring, Maryland, United States

• Responsible for an average of 84 clients per month. Managing the scheduling, pricing, ordering of parts, subletting, and communication of repairs. Resulting in top 3 performances every month.
• Managed customer accounts, often assisting in technical troubleshooting and network configurations.
• Entrusted with keys to office and gates as a result of attendance, and consistently handling high-pressure scenarios by thinking on my feet.
• Collaborated on IT-related issues, including providing support for password security and recovery for team members.
• On my second day at work, I was unexpectedly responsible for managing a high-volume service department without support from senior advisors. With minimal training, I developed an efficient process to handle over 12.

Alexandria, Virginia

• Negotiated contracts with contractors collaborating on designing entertainment rooms, theaters, and workspaces on 20% of projects. This led customers to entrust 100% responsibility and control over the decisions.
• Managed customer accounts, often assisting in technical troubleshooting and network configurations.
• Continued self-growth and education through AVIXA on networking, audio, and video knowledgebase.
• Established a personal brand with management for always being on time for appointments.
• Collaborated on IT-related issues, including system vulnerabilities and network performance optimization.
• Routinely designed network systems with Ruckus, Luxul, Legrand, and Arris products.

Silver Spring, Maryland

• Entrusted with 4 Departments (Plumbing, Kitchen Bath & Cabinets, Specialty Appliances, and HVAC) during a staff shortage.
• Responsible for operating the pipe-cutting machine, Raymond Reach Truck, Raymond Order Picker, Ballymore Power Stocker, and customer consultations. Resulting in continued department continuity 8 hours 5 days a week.
• Acknowledge by coworkers as a person who is always willing to lend a hand.
• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Built a personal database of contractors and small businessmen.
• Emphasized department and product knowledge to recommend and close every customer.

Baltimore, Maryland Area

• (Outside Sales)
• Became an expert in renewable energy and smart home products and their benefits to the consumer
• Help families save money through our consumer-focused sales practice
• Close contracts confidently with new homes and families while gaining outside business development expertise
• Interface with decision makers on a daily basis
• Participate in on-going training camps with a focus on team building and mentorship

• Demonstrated the benefits of Microplate Orientation Tools to enhance microplate processing accuracy and efficiency.
• Showcased custom 8 channel and 12 channel washing tools for ELISA assays to potential clients.

• Provided exceptional customer service by assisting customers in selecting vehicles and explaining product benefits
• Built strong rapport with customers to ensure a positive buying experience
• Demonstrated new/used vehicles professionally and knowledgeably to drive sales
• Overcame objections and closed sales in accordance with company standards

N2/N26 NIWA Ft. Meade

• Familiar with various systems for direction-finding; loads and operates data processing computers.
• Operates equipment that receives, records, and analyzes radio waves.
• Operates receiving and recording equipment; identifies call signs and encrypted call signs; types messages received. - knowledgeable on operating and procedure signals. - Identified natural and man-made radio.
• Conducted research on C4-related intelligence to support Naval Information Warfare Activity's objectives.
• Analyzed and interpreted all-source intelligence information to provide insightful reports for decision-making.
• Produced complex multi-source intelligence products to support intelligence data collection and analysis.

Suitland

• Operated equipment that receives, records, and analyzes radio waves.
• Operated receiving and recording equipment - Identified call signs and encrypted call signs - Typed messages received - Knows operating and procedure signals - Identified natural and man-made radio interference
• Reviewed and revised reports on weapon capabilities and background data on foreign states for N21.
• Disseminated warning and threat analysis and handled classified material in compliance with regulations.
• Operated and maintained equipment that received, recorded, and analyzed radio waves to detect and mitigate potential threats.
• Conducted real-time monitoring of secure communications and detected anomalies, reporting findings to security teams for further investigation.

Bachelor Of Science - Bs, Cybersecurity Technology

•Integrate cybersecurity best practices & guidance to formulate protection strategies for an organization’s critical information and.

Continuing Education Unit (Ceu)/ Certification, Information Technology - Comptia Network+, Pass

Activities and Societies: Toast Masters Network Fundamentals The OSI Model TCP/IP Fundamentals TCP/IP Utilities Network Operating Systems.

Continuing Education Unit (Ceu)/ Certification, Information Technology - Comptia Security+, Pass

Activities and Societies: Toast Masters Compare and contrast various types of security controls. Summarize fundamental security concepts..

Associate Of Applied Sciences (Aas), Architecture

Architecture

Cryptology, A As Honor Graduate

Activities and Societies: Ranked 1st in class Recruit Training | ACE Exhibit Number - NV-2202-0165 • First Aid And Safety • Personal.