• Acquiring advanced skills in penetration testing, ethical hacking, and cloud security.• Hands-on experience with packet analysis, network security, and cybersecurity frameworks.• Gaining practical experience in cybersecurity operations and preparing for further certifications.• Increased time-management skillset by early planning, dividing big projects into manageable small tasks, and making space for the unexpected.• Designing Quick Start Guides, How-to guides, and simplified presentations of complex information to multiple audiences.

• Entrusted with the responsibilities of 2 associates as a result of completing duties early and without error.• Excelled with the completion of 100% of assigned tasks while giving high-quality customer service.• Maintained training requirements consistently adhering to timelines for completion.• Set plant tables to planograms, ensuring visual appeal and customer engagement.• Managed watering and culling of plants to maintain quality and inventory levels.• Implemented pricing strategies and signage to drive sales and promote products effectively.

• Responsible for an average of 84 clients per month. Managing the scheduling, pricing, ordering of parts, subletting, and communication of repairs. Resulting in top 3 performances every month.• Managed customer accounts, often assisting in technical troubleshooting and network configurations.• Entrusted with keys to office and gates as a result of attendance, and consistently handling high-pressure scenarios by thinking on my feet.• Collaborated on IT-related issues, including providing support for password security and recovery for team members.• On my second day at work, I was unexpectedly responsible for managing a high-volume service department without support from senior advisors. With minimal training, I developed an efficient process to handle over 12 customers per hour, ensuring timely service, clear communication, and smooth workflow between customers and mechanics. By implementing a customer follow-up system, I significantly improved customer satisfaction, resulting in a 200% increase in my personal monthly revenue over six months. Many customers specifically requested my assistance, even when senior colleagues were available, due to the trust and strong relationships I built.

• Negotiated contracts with contractors collaborating on designing entertainment rooms, theaters, and workspaces on 20% of projects. This led customers to entrust 100% responsibility and control over the decisions regarding the scope and quality assurance of their projects. This resulted in an average of 27% increase in sales portfolio. • Managed customer accounts, often assisting in technical troubleshooting and network configurations.• Continued self-growth and education through AVIXA on networking, audio, and video knowledgebase.• Established a personal brand with management for always being on time for appointments. • Collaborated on IT-related issues, including system vulnerabilities and network performance optimization.• Routinely designed network systems with Ruckus, Luxul, Legrand, and Arris products. • Advised clients on the proper use of plenum and riser cables for horizontal and vertical runs, improving both performance and safety standards.• Educated customers on technical aspects, addressing their concerns, which led to an 8-9% increase in personal monthly sales through enhanced client satisfaction and referrals.

• Entrusted with 4 Departments (Plumbing, Kitchen Bath & Cabinets, Specialty Appliances, and HVAC) during a staff shortage. • Responsible for operating the pipe-cutting machine, Raymond Reach Truck, Raymond Order Picker, Ballymore Power Stocker, and customer consultations. Resulting in continued department continuity 8 hours 5 days a week, Customer satisfaction during peak hours, earning a reward for "Living Our Values" and the store manager giving me the brand of "getting things done" employee.• Acknowledge by coworkers as a person who is always willing to lend a hand.• Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.• Built a personal database of contractors and small businessmen.• Emphasized department and product knowledge to recommend and close every customer.

(Outside Sales)• Became an expert in renewable energy and smart home products and their benefits to the consumer• Help families save money through our consumer-focused sales practice• Close contracts confidently with new homes and families while gaining outside business development expertise• Interface with decision makers on a daily basis• Participate in on-going training camps with a focus on team building and mentorship

• Demonstrated the benefits of Microplate Orientation Tools to enhance microplate processing accuracy and efficiency.• Showcased custom 8 channel and 12 channel washing tools for ELISA assays to potential clients.

• Provided exceptional customer service by assisting customers in selecting vehicles and explaining product benefits• Built strong rapport with customers to ensure a positive buying experience• Demonstrated new/used vehicles professionally and knowledgeably to drive sales• Overcame objections and closed sales in accordance with company standards

• Familiar with various systems for direction-finding; loads and operates data processing computers.• Operates equipment that receives, records, and analyzes radio waves. • Operates receiving and recording equipment; identifies call signs and encrypted call signs; types messages received. - knowledgeable on operating and procedure signals. - Identified natural and man-made radio interference. - Able to recognize and report unusual radio wave activity. - Responsible for handling magnetic tapes and making recordings. - Maintained files, records, logs, and publications. • Conducted research on C4-related intelligence to support Naval Information Warfare Activity's objectives.• Analyzed and interpreted all-source intelligence information to provide insightful reports for decision-making.• Produced complex multi-source intelligence products to support intelligence data collection and analysis.

• Operated equipment that receives, records, and analyzes radio waves. • Operated receiving and recording equipment - Identified call signs and encrypted call signs - Typed messages received - Knows operating and procedure signals - Identified natural and man-made radio interference• Reviewed and revised reports on weapon capabilities and background data on foreign states for N21.• Disseminated warning and threat analysis and handled classified material in compliance with regulations.• Operated and maintained equipment that received, recorded, and analyzed radio waves to detect and mitigate potential threats.• Conducted real-time monitoring of secure communications and detected anomalies, reporting findings to security teams for further investigation.• Handled sensitive communication data and ensured secure storage of classified information.• Managed records, logs, and publications related to radio wave activity, recognizing natural and man-made radio interference.