Small and Medium-size Businesses Merchant Service Payments Application• Participated in all aspects of Small to Medium size Business Payments Merchant Services readiness for mobile, web and physical devices implementation, ensuring 96% delivery of a quality product to production• Identified potential roadblocks and developed recommendations for 90% of test executions for projects• Collaborated with stakeholders, leading to swift resolutions of 90% issues reported within 24 hours• Developed and executed 100 + end to end product validation test cases as part of a comprehensive test strategy• Provided test metrics to the stakeholders, summarizing key performance indicators and project progress.• Trained and mentored new hires, equipping them with 95% of the requisite tools and knowledge essential for their success

Data Migration Project• Led and facilitated discussion to gather requirements from stakeholders across various departments to ensure comprehensive project understanding • Compiled and organized data from 10 Product Owners into a centralized Master Project schedule, ensuring seamless tracking of over 15 unique data points for streamlined project management • Constructed a detailed checklist encompassing 10+ items, ensuring coverage of the migration process• Partnered with stakeholders on migration calls to actively monitor and update the Master Project schedule with progress updates from 10+ applications, ensuring alignment and tracking of milestones across the migration initiative• Collected and documented existing defects from 10 Product Owners, compiling a comprehensive report detailing over 15 identified testing-related issues

Aloha POS Solutions• Led and facilitated 20+ discussions to elicit requirements, resulting in a comprehensive understanding of client objectives and desired outcomes.• Maintained and updated task statuses for projects in JIRA, ensuring transparency and effective project tracking, resulting in a 20% improvement in project visibility.• Assisted in decomposing 5 epics into effective user stories, contributing to a more efficient and streamlined development process, leading to a 30% reduction in development time• Engaged in collaborative sessions with Business Analysts, Product Owners, and Developers to review and analyze requirements, providing accurate test estimates for over 40 project features and functionalities, ensuring alignment and clarity across teamsSoftware Quality Engineer IIMarch 2015 to December 2018• Engaged in Agile ceremonies, 30+ Sprint Planning sessions, 160+ Daily Standup meetings, 30+ Sprint Review sessions, 30+ Sprint Retrospectives, and contributed to 40+ Backlog Grooming sessions throughout the project lifecycle• Documented, analyzed, and evaluated test metrics from 10 testing cycles, generating comprehensive reports that encompassed over 500 individual test cases, providing detailed insights into system performance and reliability• Developed 200+ test cases aligned with the Functional Specification Document, ensuring comprehensive coverage and validation of system functionalities and requirements• Converted manual tests to automated test that reduced regression testing by 75%• Performed API testing Quality Assurance Analyst November 2011 to March 2015 • Staged and configured data, tools, and databases for 5 integrated POS test environments•Reviewed and analyzed software requirements, technical specifications, and functional documents to develop 30+ test plans and corresponding test cases, ensuring comprehensive coverage of system functionalities• Conducted extensive load and stress testing across 10 software iterations

StoreLine POS Solutions and Fuel•Collaborated with Business Analysts, Project Managers, and Developers for the successful implementation of enhancements to the POS applications, resulting in a 20% increase in system efficiency and a 15% reduction in processing time• Performed manual Smoke, Integration, Functionality and Regression Testing contributing to a 95% reduction in post-release defects and improved overall system reliability • Developed Test Plans, Test Cases and identified defects ensuring the delivery of high-quality software products • Configured lab environments, Server, POS, and Peripherals, for testing customers such as Publix, Save-A-Lot, Food Lion, Hannaford Bros, Hy-Vee, and Big Y ensuring comprehensive and tailored testing scenarios for each customer