Jonathan Okello Email & Phone Number

Kampala, Uganda

Achieved 150% of performance milestones in speed, accuracy, and volume, surpassing set targets and delivering high-quality results. Increased positive feedback and 5-star ratings by 100% through exemplary professional etiquette. Resolved an average of 150 customer queries daily, ensuring satisfactory resolutions and a first call resolution rate of 98%. Handled over 200 customer inquiries per day during peak periods, providing prompt and accurate responses. Maintained a comprehensive knowledge of MTN Uganda's products and services, resulting in a 90% customer satisfaction score. Collaborated with technical support and sales teams to resolve complex issues, reducing escalation rates. Contributed to process improvement, leading to a 30% increase in service efficiency. Led training sessions for 15 new advisors, resulting in an improvement in their performance within the first 3 months. Collaborated with the product development team, providing customer insights that led to an improvement in product features

Kampala Capital City, Kampala, Uganda

Resourceful Marketing partnership

Soroti, Eastern Region, Uganda

Collected and maintained accurate records for over 1,000 project participants, ensuring data integrity and reliability. Fostered communication and collaboration among a team of 20 staff members, contributing to efficient project operations. Managed advocacy, planning, and implementation of preventive nutrition measures, impacting over 500 beneficiaries. Streamlined data collection, analysis, and reporting processes, reducing processing time. Coordinated logistical arrangements for 10 project-related events annually, ensuring smooth operations and participant satisfaction. Developed and delivered training programs for 25 staff members, improving their data management and analysis skills. Implemented standardized data collection tools and protocols, enhancing data quality and consistency across multiple projects. Identified process improvement opportunities, leading to a 15% increase in organizational efficiency.

Post Graduate Diploma In Marketing Management, Marketing/Marketing Management, General

Activities and Societies: marketing chess

Bachelor'S Degree In International Business, International Business

Activities and Societies: chess basketball soccer woodball