Elisha Labang Email & Phone Number

Miri, Sarawak, Malaysia

Responsibilities:• Manage and resolve incoming support requests through the ticketing system.• Answer support client calls, emails, or online chats regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation, and troubleshooting, etc.• Assist with identifying the root cause of problems; manage and resolve issues in a constantly changing environment.• Set up development environments and launch websites.• Assist the internal team with technical and training support.

Miri, Sarawak, Malaysia

Responsibilities:• Reporting directly to the Senior Manager.• As Head of the IT Department, I am responsible to drive the company's digital transformation.• Provide software development for the in-house application system and that includes the configuration, maintenance and troubleshooting of the application system.• Participated in preliminary server, network, and infrastructure planning.• Prepared project schedules, timelines and progress updates.• Worked to constantly improve information technology systems, infrastructure, security, backup and disaster recovery.• Researching, evaluating and analyzing technology needs to support business requirements.• Take responsibility for customer escalations and act as an escalation point.• Provide general support for IT hardware, peripherals, network connections, and external software.• Monitor and maintain proper inventory records of IT equipment and related IT assets.Experience:• Developed the LabangLonghouse website using WordPress for its robust integrated security features.• Successfully restructured our online presence through social media networks and digital marketing avenues, giving it more exposure and a fresh new feel.• Reviewed SEO and meta titles and descriptions to ensure they are as effective as possible.• Ensured that the website domain name is renewed yearly and that regular software updates and security patches are installed.• Ensured network security by monitoring network access and performing evaluations.• Developed, maintained & enhanced websites for our client websites by providing content updates & new functionality enhancements.• Provided assistance to network users regarding troubleshooting and procedures.• Collaborated with 3rd party IT vendors to ensure that software and hardware are properly installed and maintained at various government agencies.• Preparation of support documentation when necessary.

Petaling Jaya, Selangor, Malaysia

Responsibilities:• Full Stack Web Application Developer• Worked closely with Business Analyst and provide technical advice during requirements gathering phase.• Oversaw the scheduling of project milestones and coordinated with clients on any proposed changes or challenges to be overcome.• Involved in task discussion together with the team lead, system engineer & project manager.• Maintain & enhance existing client websites by providing content updates & new functionality enhancements.• Work closely with designer and business development to achieve the best possible results from conception right through to delivery.Experience:• Developed the Arcortus website using LAMP Stack.• Lead a team of developers to create web applications for clients.• Involved in front-end & back-end development.• Solved problems and incident requests, e.g., (bugs of the system) raised by clients.• Developed change requests (enhancements to the system).• Provided support and offsite service maintenance of computer systems / IT infrastructure within the company.

Bukit Jalil, Kuala Lumpur

Responsibilities:• Designed and developed websites for clients on a contract basis.• Specialized in Event Management, F&B and Ecommerce websites.• Provided technical advice during project requirements gathering phase.• Developed project scopes and created concepts.• Maintained schedules and assured timely delivery of projects.• Communicate with clients to obtain more information and to discuss design options.• Responsible for managing all local IT support involving clients & partners.Experience:• Designed, built and maintained a server used for the internal helpdesk ticketing web system for the customer service department.• Involved in the development and customisation of the helpdesk ticketing system.• Collaborate with UI/UX designers to create clean, simple interfaces for intuitive interactions and experiences for the mobile applications.• Carry out quality assurance tests to discover errors and optimize usability.• Hands-on open source CMS such as Opencart, osTicket & Wordpress.• Assigned (3) I.T interns to manage. Helped & guided them by providing solutions & suggestions.• Performed routine maintenance of computer systems / IT infrastructure within the company.

Shah Alam, Selangor

Offered PHP Developer job at conclusion of 6 month internship.Responsibilities:• Worked closely with senior developer and learned advanced project management skills.• Joined client meetings to learn about the development of project scopes as part of requirements gathering.• Enhance existing micro-site by fixing defects or developing new features into site.• Periodic maintenance and backup of the company local SVN repository server.Experience:• Hands-on learning of front-end & back-end skills such as HTML5, CSS3, JavaScript, jQuery, Bootstrap, AJAX, PHP & MySql.• Gained knowledge with the Laravel framework.• Learned source code management & version control systems, e.g., GitLab, GitHub & SVN repository.• Involved in a proof of concept (POC) project for client.• Supported the SIT and UAT testing of projects.• Performed website design and development for clients in diverse fields such as Law, Ecommerce, F&B, and Tourism.

Miri, Sarawak, Malaysia

Responsibilities:• To plan and prepare lesson plans and curricular materials and impart instruction to class.• Communicating, consulting and co-operating with other members of the school staff, including those having posts of special responsibility and parents/guardians to ensure the best interest of students.• To assist with implementation of co-curricular activities.• To advise and contribute to curriculum development; ensuring it is aligned to the school's goals.• To monitor students academic performance through assessments and keep relevant progress records.• To actively participate in school activities and events.• To safeguard the students' safety and welfare.• To ensure that all duties are carried out professionally, ethically and in a timely manner.Experience:• Correcting and marking work carried out by students. Checked and assessed their assignments and provided feedback.• Created lesson plans to teach non-native speakers to read, write and speak English.• Helped students learn English grammar, pronunciation and conversational skills.• Teaching according to the educational needs, abilities and achievement of the individual students and groups of students. • Promoting the general progress and well-being of individual students, groups of students or class entrusted to me.• Managed student behavior and resolved conflicts.

Bario, Kelabit Highlands, Sarawak

Responsibilities:• Trouble-shooting and the general maintenance of the computers, internet connectivity and day-to day running of the e-Bario Telecentre.

Bachelor'S (Honours) Degree In Computer Science, Majoring In Computer Forensics

Certificate In Information Technology, Precursor To Diploma In It (Digital Technology)

Malaysian Certificate Of Education (Spm), Course Of Study: Computer Programming