William B. Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Consistently exceeded the team’s SLA, NPS, and CSAT• Offered constructive feedback on existing processes, providing insights and recommendations for proactive continuous improvement• Handled logistical errors and investigations, improving customer experience• Initiated prompt responses to user inquiries, ensuring efficiency

Sydney, New South Wales, Australia

Proactively addressed user inquiries as the initial point of contact, ensuring swift and effective responses. Prioritized and resolved complex customer queries, leveraging expertise in affiliate network platforms. Contributed to cultivating a collaborative and positive culture within the Cheddar Customer Success Team.- Consistently exceeded the team’s SLA.- Contributed to team morale.- Improved customer retention.- Received positive feedback from customers and supervisors.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Administered crucial administrative tasks, ensuring a streamlined CRM for enhanced team scalability. Provided empathetic and resourceful customer and sales support, resolving enquiries effectively. Offered valuable insights on customer trends and operational optimisation, driving strategic recommendations for improved efficiency.- Spearheaded loan modification training and contributed to its successful implementation across the customer support team.- Consistently surpassed KPI targets on a rotating roster, showcasing exceptional performance and dedication.- Demonstrated unwavering commitment to security and integrity in handling all fraud modifications.

Sydney, New South Wales, Australia

Provided 5-star technical support, swiftly resolving faults in 100+ TOMRA reverse vending machines, enhancing nationwide operations. Proactively monitored and maintained installations in NSW, utilizing remote access for minimal downtime. Optimised machine settings through SSH login, elevating performance and customer satisfaction.- Reduced downtime by 30% through SSH and technician visits- Received commendations for outstanding support.- Contributed to Team Development

North Ryde, New South Wales, Australia

Passionately supported Australians during the pandemic, providing essential services related to Centrelink payments and claims documents. Excelled in empathetic problem-solving, delivering superior customer care tailored to each unique interaction. Additionally, played a pivotal role in coaching and training team members.- Pioneered tailored coaching programs, offering one-on-one guidance and mentoring, filling a critical need for skill development.- Strategically identified and leveraged operational patterns, optimising workflows and expediting processes for enhanced team performance.- Distinguished by a track record of receiving frequent accolades for training excellence, driving superior customer satisfaction, and consistently surpassing KPI benchmarks.

Sydney, Australia

Sydney, New South Wales, Australia

•Assisted customers face-to-face with product and pharmacy inquiries•Liaised with management to remedy customer experiences

Sydney, Australia

Upholding security practices and preventing unauthorised accessLog maintenance requests; general maintenance and cleaning.Preparation of meeting and seminar rooms for both clients and employees.Providing assistance with bulk copying, printing, binding and admin tasksas requested.Handling a diverse type of guests with courtesy and professionalismEnsuring concierge desk is clean and tidy at all times.Attending administration meetings.Purchase and stock control of office products, food, computerconsumables, janitorial, etc.Inputting data for incoming mail and alerting employees for all floors.Arranging mail and courier items to go out with a range of couriers.Assisting with delivering props and items for photoshoots

Sydney, Australia

Hawthorn, Victoria, Australia

Rydalmere, New South Wales, Australia