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• Consultant in Service and Sales of this IT solutions provider. Handle negotiations, service and product launches, educational training, and mentoring of customer base. • Developed strong relationships with broad customer base, including Golf Course Management, Apartment Management, Semi-Conductor Manufactures, and Small Businesses.• Provide outsourced IT support for small and medium businesses. Lenovo authorized sales and service. • On call and part of 24 hour help desk with hardware, application and e-mail support. • Established policies for Security and Privacy including Firewalls, Anti-Virus, and Anti-Spyware. • On-site installation and remote support for Server / Desktop hardware, software, installation, and training.• POS (Point of Sale) sales and support in both merchandising and hospitality.
Cybernetics Lp
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ConsultantCybernetics Lp Jan 2000 - PresentWylie, Texas• Consultant in Service and Sales of this IT solutions provider. Handle negotiations, service and product launches, educational training, and mentoring of customer base. • Developed strong relationships with broad customer base, including Golf Course Management, Apartment Management, Semi-Conductor Manufactures, and Small Businesses.• Provide outsourced IT support for small and medium businesses.• On call and part of 24 hour help desk with hardware, application and e-mail support. • Established policies for Security and Privacy including Firewalls, Anti-Virus, and Anti-Spyware. • On-site installation and remote support for hardware, software, installation, and training.• POS (Point of Sale) sales and support in both merchandising and hospitality.• Call tracking and knowledge base support for IBS Golf Course industry software, level 1 support authorized.• Microsoft Windows 98, 2000, 2003&8 server, desktop and Vista.• Achievement: Cybernetics Receives 2009 Best of Wylie Award in the Computer Consultants category by the U.S. Commerce Association (USCA).
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Hiring ManagerConduent Hr Services Dec 2016 - Dec 2018 -
Hiring ManagerConduent Dec 2016 - Sep 2018Remote UsaHiring Manager – Promoted to Hiring Manager for 2 groups of advisors. Gate keeper for hiring into base advisor training/ teams. Main question: Would I want them on my team…Supervisor – Promoted to Supervisor for Customer Service Advisors, team of 18-24 advisors, closing supervisor for North America 1+ years. Virtual team supervisor undertaking coaching and mentoring. Listen to recorded calls together (Nice) and NorthStar evaluations addressing areas of opportunity while on calls with customers. SMART Plans for performance gaps, write ups for negative attendance and non-performance. Communicate with HR about job abandonment and serious behavior that was recorede.Advisor - Help Desk Technician supporting 3rd party products Cell phones, tablets and computers, operating system software for one of many Conduent clients. Call center environment with Avaya soft phone and Knowledge base support for customer service. Diagnose, troubleshoot and resolve a wide range of software, hardware and networking / connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. Key Skills• 2 + years virtual trainer/ coach experience• WebEx (virtual remote software) for training and HM interviews• Blackboard (training room software) • Technical Troubleshooting• Hardware Configurations• Software Installs• LAN Connectivity• Problem Diagnosis• Phone & Online Support• User Training/Support• Empathetic• Customer Service• Complaint Handling
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Hiring ManagerConduent Hr Services Oct 2016 - Sep 2018Dallas, Tx.Hiring Manager – Promoted to Hiring Manager for 2 groups of advisors. Gate keeper for hiring into base advisor training/ teams. Main question: Would I want them on my team…Supervisor – Promoted to Supervisor for Customer Service Advisors, team of 18-24 advisors, closing supervisor for North America 1+ years. Virtual team supervisor undertaking coaching and mentoring. Listen to recorded calls together (Nice) and NorthStar evaluations addressing areas of opportunity while on calls with customers. SMART Plans for performance gaps, write ups for negative attendance and non-performance. Communicate with HR about job abandonment and serious behavior that was recorede. Advisor - Help Desk Technician supporting 3rd party products Cell phones, tablets and computers, operating system software for one of many Conduent clients. Call center environment with Avaya soft phone and Knowledge base support for customer service. Diagnose, troubleshoot and resolve a wide range of software, hardware and networking / connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. Key Skills• 2 + years virtual trainer/ coach experience• WebEx (virtual remote software) for training and HM interviews• Blackboard (training room software) • Technical Troubleshooting• Hardware Configurations• Software Installs• LAN Connectivity• Problem Diagnosis• Phone & Online Support• User Training/Support• Empathetic• Customer Service• Complaint Handling
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Field Service EngineerEcats911 Jan 2016 - Sep 2018Roseville, Ca.• Remote position, configure and install Linux and windows 2012 servers at secure 911 Emergency Centers across the US. Meet with local service provider of CPE equipment (AT&T, Indigital etc.) and 911 call center manager on scheduled date(s) to install our server(s) in rack next to 911 call center CPE equipment. Connect serial ports via multiple mediums to many various CPE servers that generate NG911 data. Apply provided IP scope for secure communications and test. Test Data transfer between ECATs 911 servers and CPE equipment for data collection and parsing. Test that we are the sending real-time data via Ethernet through their switches to ECaTS cloud datacenter. The Emergency Call Tracking System, or ECaTS, is a Business Intelligence and analytics platform developed exclusively for the 9-1-1 industry.
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Field EngineerDirect Technology Mar 2016 - Sep 2016Remote• Remote position, configure and install Linux and windows 2012 servers at secure 911 Emergency Centers across the US. Meet with local service provider of CPE equipment (AT&T, Indigital etc.) and 911 call center manager on scheduled date(s) to install our server(s) in rack next to 911 call center CPE equipment. Connect serial ports via multiple mediums to many various CPE servers that generate NG911 data. Apply provided IP scope for secure communications and test. Test Data transfer between ECATs 911 servers and CPE equipment for data collection and parsing. Test that we are the sending real-time data via Ethernet through their switches to ECaTS cloud datacenter. The Emergency Call Tracking System, or ECaTS, is a Business Intelligence and analytics platform developed exclusively for the 9-1-1 industry. -
Vice PresidentCil Computers Inc Jan 1990 - Sep 1999• Negotiated $2+ Million annual deal with Texas Instruments providing computer controllers for standalone wire bonders. • Secured site location and build out for new production facility.• Oversaw start-up phase of plant production group, comprising 8,900 square feet production facility and 16 employees.• Recruited, developed, and managed four service representatives, two regional sales representatives, production, and office personnel.• Manufacturers rep: Represented 20 independent specialty product manufacturer offerings.• Received contract to assemble and build POS computers for Domino’s pizza franchisees throughout USA markets by Breakaway Technologies. • Achievement: Grew annual sales with a five year 10 million dollar contract with 32% profit EBDA
Bob Morris Skills
Bob Morris Education Details
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Business
Frequently Asked Questions about Bob Morris
What company does Bob Morris work for?
Bob Morris works for Cybernetics Lp
What is Bob Morris's role at the current company?
Bob Morris's current role is Hiring Manager at Conduent HR Services.
What is Bob Morris's email address?
Bob Morris's email address is bo****@****slp.com
What is Bob Morris's direct phone number?
Bob Morris's direct phone number is +197288*****
What schools did Bob Morris attend?
Bob Morris attended Xavier University.
What are some of Bob Morris's interests?
Bob Morris has interest in Golf And Ham Radio, Golf, New Technology.
What skills is Bob Morris known for?
Bob Morris has skills like Security, Start Ups, Sales, Hardware, Vendor Management, Cloud Computing, Leadership, Software Installation, Outsourcing, Team Leadership, Training, Account Management.
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Bob Morris
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Bob Morris
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Bob Morris
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