Mark Barnes Email & Phone Number

Crown Point, In, Us

Redmond, Washington, Us

Promoted to Director, Cloud Solution Architect (CSA) in 2024 and moved into Modern Work Usage Architect role focused on Copilot and AI implementation and adoption for strategic and major healthcare customers. Role involves orchestrating and participating with internal & partner teams to deliver customer success and maximize the business value of AI and Copilot investments through digital transformation.Key Responsibilities:Copilot: Spearhead deployment of Copilot, ensuring seamless integration and user adoption across various healthcare organizations.Value Measurement: Develop and implement KPIs/OKRs aligned with business outcomes to demonstrate the realized value of Copilot scenarios.Business Scenario Discovery: Identified and documented business value scenarios, leveraging Copilot extensibilities to address customer-specific needs.Customer Engagement: Built trusted relationships with key internal and customer IT & business stakeholders and extended teams as trusted partner across multiple workstreams.Strategic & Major Customer Support: Supported strategic customers such as CVS, Eli Lilly, Mayo, Merck, UHG, and UPMC in achieving their objectives, defining new strategic imperatives, and overcoming business challenges.Event Participation: Engaged in public events, sharing best practices and learnings to scale the impact of Copilot and AI solutions.Achievements:Internal Team-Level Reporting Solution: Created an internal reporting solution as part of operational v-team, replacing stale PPTs with reusable content that significantly improved reporting accuracy and efficiency. This solution has been instrumental in integrating reporting into business value discussions with internal stakeholders.Contributed to the feedback loop for product improvement and enriched marketing assets reused globally.Extensibility V-Team: Collaborated with team to improve awareness of Copilot's broader capabilities, resulting deeper business value for customers globally.

Redmond, Washington, Us

In my role as Senior, Customer Success Account Manager (CSA) for Employee Experience at Microsoft, I have been instrumental in driving transformative initiatives that enhance employee engagement and productivity through innovative solutions leveraging the Viva Suite of products. My key responsibilities and achievements include:Supporting International Customers: Successfully supported international customers such as Kyndryl, Novartis, and other strategic healthcare customers including Memorial Care, Banner Health, Mayo Clinic, and Kaiser Permanente. Provided tailored solutions to meet their unique needs and ensuring seamless adoption of Microsoft Viva and other employee experience tools.Leading Workshops: Led a highly impactful three-day workshop with Novartis in Dublin, focusing on employee experience strategy and accelerating time to value. Resulted in actionable insights and strategic plans that significantly improved employee engagement and productivity.Accelerated Time to Value Plan: Developed and implemented an accelerated time to value plan in collaboration with Kyndryl, leveraging Microsoft Viva's capabilities. This plan included deploying and adopting core Viva scenarios for 45,000 users, demonstrating the business value of the Viva Suite, and measuring usage and adoption to ensure continuous improvement.AI Adoption and Measurement: Played a key role in the AI adoption and measurement strategy, utilizing Microsoft Viva's AI-enhanced tools to drive workplace performance. This included orchestrating transformations through modules such as Viva Connections, Insights, Goals, Amplify, Engage, Learning, and Pulse.Strategic Initiatives: Spearheaded various strategic initiatives to enhance employee experience, including the deployment of Microsoft 365 Copilot, which integrates AI capabilities into everyday productivity tools. This initiative has empowered employees to stay energized and focused on high-impact work, driving sustainable business outcomes.

Redmond, Washington, Us

In my role as a Senior Customer Success Manager at Microsoft, I have been responsible for setting the vision and strategy for enhancing strategic customer engagement. My focus has been on driving cloud adoption, enhancing client value, and elevating client satisfaction through digital transformation. Building and nurturing relationships with key stakeholders has been crucial in ensuring the delivery of high-quality solutions that delight customers. Have also provided orchestration of program planning, prioritized engagements, and effectively managed stakeholder expectations, all of which have contributed to customer retention, growth, and expansion.One of my significant accomplishments during this role at Microsoft has been the successful modernization of technologies to accelerate capabilities within teams and Microsoft 365. Notably, I played a pivotal role in growing a major health provider customer contract to over $300 million annually. This achievement followed the deployment of a game-changing technology solution to a user base of over 60,000, ultimately opening doors to substantial upsell opportunities. Furthermore orchestrated a large-scale technology transformation initiative for a strategic healthcare payor impacting over 90,000 end users in three months earning platinum consumption award. I also developed Power Platform solutions to automate Care Coordination and other healthcare business scenarios for key clients, driving modern work transformations that have brought about tangible benefits. Earned Power Platform consumption platinum award at a strategic healthcare bio-med customer from governance and solution implementation orchestration.I championed operationalizing design thinking based discovery workshops as an outcome of six months spent in engineering that has played a pivotal role in driving strategy, solution evolution, and adoption, at scale across multiple customers.

As the Business Owner and CEO of Barnes Housing Inc., I have extensive experience in full business management with a focus on rental properties, remodeling, and custom decks. I oversee all aspects of the business, from strategic planning and financial management to project execution and customer relations. This has been a great experience to partner with highly skilled family and friends to deliver on multiple projects in the area!Key Responsibilities:Rental Properties: Managed a portfolio of rental properties, ensuring high occupancy rates and tenant satisfaction through effective property management and maintenance.Remodeling: Led numerous remodeling projects, transforming outdated properties into modern, attractive homes that meet the needs and preferences of our clients.Custom Decks: Designed and built custom decks, enhancing the outdoor living spaces of our clients' homes with high-quality craftsmanship and attention to detail. Most recent deck a true showcase designed by my son Ryan!Project Management: Coordinated and supervised all phases of construction projects, from initial design and planning to final inspection and completion.Financial Management: Developed and managed budgets, ensuring cost-effective operations and maximizing profitability.Customer Relations: Built and maintained strong relationships with clients, suppliers, and contractors, ensuring successful project outcomes and high levels of customer satisfaction.Achievements:Successfully completed numerous multifamily housing projects, including apartment buildings and duplexes, addressing unique challenges and delivering high-quality results1.Implemented innovative solutions to improve efficiency and reduce costs, resulting in increased profitability and business growth.Established a reputation for excellence in the industry, earning repeat business and referrals from satisfied clients.

Chicago, Il, Us

I held a pivotal role overseeing enterprise communication and collaboration applications, infrastructure operations, and support services teams, with a core mission centered on continuous improvement. This entailed refreshing existing capabilities and enabling new ones throughout the organization. My responsibilities encompassed process enhancement, project engagement, cross-departmental collaboration, application development, and integration management.One of my key achievements was implementing enterprise cloud-based Microsoft Office 365 and SharePoint infrastructure, complete with governance, social collaboration, advanced forms, workflow capabilities, and a custom user interface. Additionally, I successfully oversaw the implementation of Cisco Video Conferencing and Digital Media infrastructure and services as part of an Executive Technology Refresh initiative. Furthermore, I facilitated the migration to Cisco WebEx and insourced cloud-based audio conferencing, resulting in substantial annual savings.In my role, I was promoted to drive advancements in capabilities and capacity while fostering an operational excellence mindset across five insurance plans. I led the charge in daily operations and the evolution of strategies within end-user computing, enterprise communication/collaboration applications, service/product development, infrastructure engineering, operations, and support services. My leadership extended to managing a diverse portfolio of over 100 system expansion projects, consistently exceeding expectations in terms of execution, timeliness, and budget adherence.I spearheaded a $10 million, three-year Executive Technologies Modernization initiative, which included outsourcing end-user compute functions and orchestrating the migration to cloud-based Microsoft Office 365 and collaboration infrastructure for over 28,000 users.

Chicago, Illinois, Us

During my tenure at Health Care Service Corporation, I instilled an operational excellence mindset and managed various system expansion projects, ranging from $.5MM to $10MM in value. I outsourced end-user compute functions, deploying advanced technology solutions for major healthcare clients, resulting in significant upsell opportunities and cost savings. I also architected and implemented cloud-based Microsoft Office 365 and collaboration infrastructure, enhancing user experiences and facilitating migration from legacy platforms. My work in deploying Cisco video conferencing and digital media infrastructure significantly improved executive experiences and overall enterprise capabilities.

Chicago, Illinois, Us

Through 4 managers led Enterprise Server, Corporate Email, Internal Consulting, Desktop Support, and Help Desk groups consisting of 37 reporting FTEs.Key Achievements• Designed Patient Location System currently being implemented by Illinois Department of Public Health for Homeland Security use – solution offered a leading-edge, virtual (web) tracking tool generating secure directories with key algorithms beginning to be used by the Red Cross and a number of federal agencies.• COC reduction metrics surpasses over $1M in advance of plan – in last year, reduced operational expenses by 33% (budget exceeded $4 million); achieved by negotiating much more favorable software licensing agreements and consolidating to reduce headcount by 5 FTEs.• Reduced corporate desktop TCO [total cost of ownership] over 50% through a standardization initiative that upgraded workstation installations, centralized licensing, automated application distribution and improved support.• Architected and implemented High Availability Server Infrastructure for applications, e-mail, file/print, and web services utilizing Novell, Microsoft, and Lotus technologies to achieve secure identity management and full disaster recovery capabilities. Provided operational and disaster recovery production environments simultaneously.• Directed the implementation of a distributed 19+TB SAN [Storage Area Network] through design and deployment.• Integrated a multi-platform environment for user provisioning under a Single LDAP Security Infrastructure (Microsoft Active Directory, Novell eDirectory, and Lotus Notes). • Reduced COC annually by $3 million while achieving 99.99% server availability; migrated 9500 e-mail users from 9 different e-mail systems to one corporate platform.• Designed and implemented web-based automated workflow solution for corporate employee review, operational policy & procedures, change management, and department scheduling applications.