Forest Robinson Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee Area

Knoxville, Tennessee Area

• Collaborate with Implementation team members to accomplish project tasks, point of escalation and subject matter expert for various team members during implementation projects.
• Document client requirements and established goals to ensure project success.
• Support Project Managers via teleconferences and on-site meetings with client executives and various leadership teams.
• Analyze project timeline and client details with Project Managers, Clinical Implementation, Integration and Configuration consultants to ensure project success.
• Create and develop communication plan, awareness initiatives and other project-related materials (reports, flyers, presentations, training materials, end-user communications, etc.)
• Conduct software demos and various training sessions for steering committee, management, leadership and end-users.

Knoxville, Tennessee Area

• Highest escalation resource for clients and internal support team product and configuration issues.
• Conduct weekly meetings with client leadership team to communicate account status, support and management and ensure client retention.
• Schedule and conduct remote consultations with client accounts to identify necessary solution revisions to improve workflow efficiency.
• Manage configuration of complex workflow updates and provide subsequent communication and training to clinical leaders.
• Create client workflow designs utilizing Microsoft Visio.
• Communicate relative product enhancements to educate clients on newest features.

Knoxville, Tennessee Area

• Assisted team of consultants with development of communications, workflows and product configurations.
• Managed team of 6 consultants by establishing goals that align with needs and requirements of company.
• Provided targeted performance assessments and skill development of consultant team members on a quarterly basis.
• Provided feedback on standardized best practices and process improvement analysis.
• Assisted in implementation projects and acted as senior advisor to support personnel.
• Communicated internal process updates to consultant team.

Knoxville, Tennessee Area

• Provided high level support to multiple healthcare specialties.
• Optimized workflow solutions to best meet client needs.
• Provide requested reports and data analysis for physicians as requested.
• Troubleshoot client configurations and provide recommended solutions.

Knoxville, Tennessee Area

• Provided timely and accurate communication support for physicians and staff.

Knoxville, Tennessee Area

Conduct and manage company training to 300+ employees in the manufacturing industry.