Forest Robinson Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee Area

Knoxville, Tennessee Area

• Collaborate with Implementation team members to accomplish project tasks, point of escalation and subject matter expert for various team members during implementation projects.• Document client requirements and established goals to ensure project success.• Support Project Managers via teleconferences and on-site meetings with client executives and various leadership teams.• Analyze project timeline and client details with Project Managers, Clinical Implementation, Integration and Configuration consultants to ensure project success. • Create and develop communication plan, awareness initiatives and other project-related materials (reports, flyers, presentations, training materials, end-user communications, etc.)• Conduct software demos and various training sessions for steering committee, management, leadership and end-users. • Lead on-site design sessions with clients to establish standards for multiple product modules that best align with governmental and facility policies and procedures. • Review internal and client business processes to provide recommended process improvements and increase efficiency.• Document use cases and communicate bugs and enhancements to technical product managers. • Work extensively with internal departments and other SMEs to meet common goals.

Knoxville, Tennessee Area

• Highest escalation resource for clients and internal support team product and configuration issues.• Conduct weekly meetings with client leadership team to communicate account status, support and management and ensure client retention.• Schedule and conduct remote consultations with client accounts to identify necessary solution revisions to improve workflow efficiency. • Manage configuration of complex workflow updates and provide subsequent communication and training to clinical leaders.• Create client workflow designs utilizing Microsoft Visio.• Communicate relative product enhancements to educate clients on newest features.• Establish and maintain trusted partner relationships with enterprise clients to ensure contract renewals and client satisfaction.• Provide reporting and data analysis results to clients and internal management teams as necessary• Served as mentor for senior support consultants

Knoxville, Tennessee Area

• Assisted team of consultants with development of communications, workflows and product configurations.• Managed team of 6 consultants by establishing goals that align with needs and requirements of company.• Provided targeted performance assessments and skill development of consultant team members on a quarterly basis.• Provided feedback on standardized best practices and process improvement analysis.• Assisted in implementation projects and acted as senior advisor to support personnel.• Communicated internal process updates to consultant team.

Knoxville, Tennessee Area

• Provided high level support to multiple healthcare specialties.• Optimized workflow solutions to best meet client needs.• Provide requested reports and data analysis for physicians as requested.• Troubleshoot client configurations and provide recommended solutions.

Knoxville, Tennessee Area

• Provided timely and accurate communication support for physicians and staff.

Knoxville, Tennessee Area

Conduct and manage company training to 300+ employees in the manufacturing industry.