Mitchell Dezak Email & Phone Number

Concord, New Hampshire, United States

• Supported diverse department staff and external agencies to prepare, enhance, and analyze their data for import into various Drinking Water and Groundwater Bureau (DWGB) databases and other associated databases
• Created specifications for databases and tested database applications to meet the needs of the DWGB and outside agency staff
• Researched, developed, and drafted database policy, procedures, and design to comply with and integrate multiple DWGB programs and federal database requirements
• Provided data from the DWGB databases and other databases to department staff, outside agencies, stakeholders, and the general public using SSRS and Oracle SQL Developer

Bedford, NH

• Managed vendor relationships with interface partners and pharmacy services, including reviewing and obtaining data to streamline the process of integrating software products
• Provided basic application support for Account Managers, Implementation Teams, and other internal departments throughout the company to improve customer relationships
• Scheduled and performed training and workflow webinars with clients, resulting in increased revenue and interface usage
• Configured backup server environments on Microsoft Server 2008 R2 - 2016, including.NET Framework and IIS installation and setup

Bedford, NH

• Provided expert solutions to problems to ensure customer satisfaction and productivity, while resolving 20% of support tickets
• Produced content from tickets to encourage customer self-resolution, resulting in decreased ticket backlog
• Closely monitored client systems to prevent issues from becoming emergencies

Merrimack, NH

Manchester, NH