Mitchell Dezak Email & Phone Number

Concord, New Hampshire, United States

• Supported diverse department staff and external agencies to prepare, enhance, and analyze their data for import into various Drinking Water and Groundwater Bureau (DWGB) databases and other associated databases• Created specifications for databases and tested database applications to meet the needs of the DWGB and outside agency staff• Researched, developed, and drafted database policy, procedures, and design to comply with and integrate multiple DWGB programs and federal database requirements• Provided data from the DWGB databases and other databases to department staff, outside agencies, stakeholders, and the general public using SSRS and Oracle SQL Developer

Bedford, Nh

• Managed vendor relationships with interface partners and pharmacy services, including reviewing and obtaining data to streamline the process of integrating software products• Provided basic application support for Account Managers, Implementation Teams, and other internal departments throughout the company to improve customer relationships• Scheduled and performed training and workflow webinars with clients, resulting in increased revenue and interface usage• Configured backup server environments on Microsoft Server 2008 R2 - 2016, including .NET Framework and IIS installation and setup

Bedford, Nh

• Provided expert solutions to problems to ensure customer satisfaction and productivity, while resolving 20% of support tickets• Produced content from tickets to encourage customer self-resolution, resulting in decreased ticket backlog• Closely monitored client systems to prevent issues from becoming emergencies

Merrimack, Nh

Manchester, Nh