Farhan Khan Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Austin, Texas, Us

Seoul, Seoul, Kr

Led a comprehensive security and vulnerability management program, implementing robust systemsto enhance security across multiple services.• Directed the implementation of a CI/CD pipeline, streaming software deployment processes, thatboosted deployment frequency and operational efficiency.

Menlo Park, Ca, Us

• Bootstrapped a program and led the team responsible for resource accounting and insights for all capacity and services at Meta. This required scoping and building collection, aggregation, and data integrity systems. • These efforts enabled critical use cases across the company such as capacity budgeting, capacity planning, capacity distribution, autoscaling, real-time rebalancing of host-level allocation, etc.• Build data platform for capacity data• Unified multiple virtual teams under a single program with a shared objective and created a framework to identify the uber picture and dependencies of how the v-teams will function in tandem• Build semi-annual and 3 years roadmaps, identified dependencies with XFN partners and platform teams to execute on the program

Austin, Texas, Us

* Manage end to end internal compute capacity as well as tooling for both internal and external capacity management for OCI. * Drive program that validates the architecture of cloud native services that includes logging, telemetry, blockstorage and network automation* Drive architectural changes and signal compute capacity demands for these services. Plan capacity, identify dependencies, uptime and high availability requirements for cloud native architecture services* Drove the creation of compute SKUs for optimal utilization across different service teams.* Drive customer requirements, architecture and implementation of automating internal compute capacity management* Automation of external capacity intake, normalization, forecasting, hardware pipeline and supply chain integration. * Actively contributed towards new region buildout, defining SKUs, building analytics and reserve capacity for white glove customers.

Seattle, Washington, Us

Envisioned, designed and building the vNext for Customer CARE program for Nordstrom.com and NordstromRack+Hautelook.com. Scope of work includes identifying business requirements/opportunities/KPIs, product ownership, building the future roadmap of Customer CARE and delivering against the roadmap.

Redmond, Washington, Us

• Defined requirements for the implementation of Virtual Agent Bots for Microsoft in order to serve customer queries around Windows and O365 related issues. Identified rules and content taxonomy for Dialogs, Instant Answers and links.• As part of the Microsoft’s Universal Store team, drove strategy for the unification of multiple assisted support tools into a single lightweight front end tool that will streamline UX for agents from multiple LOBs as well as provide a 360-degree view of Microsoft’s customers in order for the agents to provide enhanced support to customers in the area of subscription management, device management, payment processing, token management and billing accounts. Impact 1: Use of a single tool and the retirement of multiple heterogeneous systems resulted in increased productivity, lower MPI (Minutes per Incident resulting in increased ROI) and lower maintenance cost.Impact 2: Improved personalized service for every customer that aligned with our corporate vision of “Make every customer feel special”• Managed cross-functional teams that includes Supply Chain, Catalog Management, Engineering, Hardware Product (XBOX, Surface, Phone and MS Band) teams, Product Subscription teams (Azure, Office 365, XBOX Live) and Payment Processing teams.• Identified scenarios and designed solutions for payment processing using multiple forms of payment customized for countries like China, Brazil, Korea and Hong Kong. Identified Payments and Refunds scenarios for XBOX, O365 and Azure Token Management • Due to the global nature of Microsoft footprint, designed customized solutions for different locales

Seattle, Wa, Us

• As part of Amazon’s Category Expansion team drove a roadmap of worldwide category expansions that includes existing store overhauls (browse, search, data models, customer experience) as well as launching of new stores worldwide. • The effort required cross functional collaboration with 12+ development teams worldwide. • Was responsible for scope definition and negotiation, identification of customer experience improvement opportunities and key technical stakeholder management. • Identified attributes for ASIN intake from 3rd party and retail suppliers.• Developed the process to add category specific attributes in the ASIN catalog• Successfully launched and overhauled the following Amazon stores- US Gift Cards- US Books- UK Gift Cards- US Pet Supplies - US Sports Collectibles- UK Sports Collectibles- JP Large Appliances

Seattle, Washington, Us

As a Senior Project Manager at Avanade, was responsible for managing CRM and Digital Content Management projects for Avanade's customers. Was responsible for Project Delivery, building customer relationships, Account Management and Risk Management

New York, New York, Us

Reporting to the Director of Content Management Process and PMO, managed a cross-stream project to re-engineer the process of Content analysis for Marketing. • Responsible for facilitating cross functional solutions, driving solutions to completion, and working with multiple stakeholders across different groups that includes both business and technology groups.• Designed meta-data repository for capturing clickstreams for the sales application. The clickstream data is used by the analytics team for decision making and answering marketing queries

Round Rock, Texas, Us

Reporting to the client’s VP Program Management, served as a technical/management advisor for EMC clients. Collaborated cross-functional teams to implement Workflow, Content Management and Business Process Improvement applications for the client’s Vendor-Contract Management System using MOSS 2007, ApplicationXtender and Centerra.• Formulated IT Business Strategy and Maturity models for EMC clients. • Managed the SharePoint Extranet design project that includes designing security implementation, DR strategy and extranet infrastructure.• Developed a strategic roadmap for the clients to expand their records management capabilities and its integration with SharePoint, CRM and Email systems. This include managing cross-functional teams across Records Management (Application Extender), SharePoint (Content Management), CRM and Storage (Centerra).

• Analyzed, designed and managed the implementation of the ECM (Enterprise Content Management) project. Completed Phase-I of the Enterprise Content Management project. This is a US$ 3 million project spanning over 3 years. The project is based on the ECM Framework established internally with the help of consultants. The scope of Phase-I was to implement an Enterprise Scanning Solution and a BCM (Basic Content Management). • Implemented the localization of content management system for English and Canadian French.• Managed a data warehouse load project to analyze, cleanse, transform and model data from multiple sources into a staging area for the Enterprise Data warehouse.• Integrated the PMO application with the existing AMO (Account Management Office) that expedited the process of budget approvals for future projects and presented the management with the expected projects for the future. The application was a workflow application. Managed a budget of $40,000 and a team of 4 to complete the project.

Bachelor Of Science (B.S.), Computer Science

Ms, Information Systems