Will Husa Email & Phone Number

Glendale Heights, Il, Us

Elmhurst, Illinois, Us

Currently writing standard operating procedures.

Chicago, Illinois, Us

Created customer-facing documentation for IHI Terrasun applications.

MB Financial Bank, Rosemont, Illinois• Produced policy and procedure writing assignments for the Information Security department.Hospira, a Pfizer Company, Lake Forest, Illinois• Started the process to streamline Hospira technical documentation within the Pfizer environment.Red Lobster IT, Orlando, Florida• Updated Visio workflow drawings to reflect the current and future state of the network architecture.MoneyGram International, St Louis Park, Minnesota• Updated Visio drawings to reflect the state of the network architecture before and after a split of the Active Directory.ShadowTech Labs, Willowbrook, Illinois• Created user manuals for a multi-camera, perimeter security video surveillance system.Walgreens Pharmacy IT, Deerfield, Illinois• Produced training modules that covered Pharmacy IT Applications. Siemens Industry - Building Technologies Division, Buffalo Grove, Illinois• Converted instructor led training to self-paced, step-by-step learning and job aids for an audience consisting of Project Coordinators and Project Managers.

Medsonix, Las Vegas, Nevada• Wrote a user guide to satisfy the UL 60601-1 UL Standard for Safety for Medical Electrical Equipment.Cityzenith, Chicago, Illinois• Started to produce the company’s first user guide based on source material provided by SMEs in Chicago, Denver, London, United Kingdom, Iceland, and India.Dean Houston, Chicago, Illinois• Provided technical support for a MadCap Flare conversion from an Adobe InDesign source document.Zap Technology, Brisbane, Queensland, Australia• Created over 160 help topics in MadCap Flare that detailed the functions used in the Zap Business Intelligence application.VigiLanz Corporation, Minneapolis, Minnesota• Developed three online help systems that instructed hospital personnel in the collection of data related to real time monitoring of patient care.Easy Pay Solutions, Westmont, Illinois• Designed an easy-to-follow online help system to instruct merchants in the procedures required to create, schedule, process and track recurring credit card transactions.Federal-Mogul • Created new documentation in an easy-to-follow format to instruct automobile parts sales personnel in the procedures required to input customer sales information as well as maintain customer calls and sales history.True Value Company, Chicago, Illinois• Created new procedure manuals and online help in an easy-to-follow format to assist Member stores with the procedures required to manage their inventory and operate their point-of-sale (POS) systems.

Deloitte, Chicago, Illinois• Developed a series of step-by-step procedures delivered through online help to assist caseworkers with the operations of a new web-based software tool.Walgreens Store IT, Lincolnshire, Illinois• Created 13 Help Desk procedure manuals based upon knowledge transfer sessions with 7 architecture towers. Roosevelt University IT, Chicago, Illinois• Created an online training presentation to introduce a new Cisco VoIP phone system to the faculty and staff.Nalco Company IT, Naperville, Illinois• Conducted a business process analysis to establish the IT policy for a new vendor.NAVTEQ, Chicago, Illinois• Created a new administrator guide for the Jive social business platform based exclusively upon SME generated videos.Allstate IT, Northbrook, Illinois• Developed a Wiki from knowledge transfer sessions with software architects.NAL Worldwide, Addison, Illinois • Generated a series of user manuals covering operations of the company’s custom billing system based exclusively upon SME conference calls.Arthur J. Gallagher & Company, Itasca, Illinois• Designed a new, easy-to-follow online help system to instruct insurance sales personnel in the procedures required to create, import, track and share documents in the SharePoint environment.Parus Interactive, Bannockburn, Illinois• Revitalized an online help system for customers to optimize the tools available in a unified telecommunications service.

Ba, Writing, Television Production

Aas, Media