Jishna S. Email & Phone Number

Expertise as a Technical Program Manager- Combining Technical Proficiency and Leadership Skills:-I am an accomplished Technical Program Manager with a Bachelor’s degree in (BE-ECE) and a CCNP ENCOR certification. With extensive experience in program management, process improvement and operational excellence, I thrive at delivering impactful initiatives across diverse technical landscapes. I currently lead the Program Management Office at Swimlane, an innovative leader in low-code security automation that empowers global organisations with cutting-edge scalable solutions.Key Skills & Competencies-Tech. Program Management: Expertise in managing complex programs, ensuring alignment of cross-functional teams to achieve milestones & project success.Process Optimisation: Proven ability to streamline workflows & improve operational efficiency, achieving a 40% cost reduction.Collaborative Leadership: Skilled in uniting geographically dispersed teams, including product, engineering, marketing, to achieve shared goals.Data-Driven Insights: Proficient in creating dashboards & reports to enable transparency & improve decision-making.Customer-Centric Programs: Successfully improved customer satisfaction, achieving a 70% reduction in churn through targeted enhancements.Infrastructure & Networking Expertise: Hands-on experience with servers (Intel, HP, Dell, Supermicro), virtualization platforms (VMware, Open VDM) and tools like iXIA, DPDK and FlexRAN for 5G deployment.Networking Knowledge: Deep understanding of advanced networking protocols, including MPLS-BGP, VPNs, firewalls & wireless configurations.My Current Accomplishments @ Swimlane includes:-Streamlined Jira integration across teams, creating a single source of truth and simplifying customer request consolidation. Optimized multi-regional workflows to enhance efficiency and reduce dependencies. Developed real-time dashboards for tracking program health and communicating progress. Improved customer satisfaction by optimising response and resolution strategies.Previous Experience Highlights-Led disaster recovery during the Chennai floods, ensuring operational continuity and cost savings. Reengineered regional processes for optimal resource use and timely delivery. Managed scalable, secure IT infrastructures, and implemented automation to reduce manual tasks by 30%, driving efficiency and reliability.Recognitions & Certifications:CCNP Enterprise CoreCisco ONEx Agile FundamentalsUndergoing PMP CertificationMultiple "Spot Awards" for exceptional program delivery & leadership.